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  • Cheshire West & Chester Council (25 001 500)

    Statement Closed after initial enquiries Enforcement 17-Jul-2025

    Summary: We will not investigate this complaint about the way the Council decided there is no change of use of a plot of land near the complainant’s home. And it is not expedient to act against the neighbour’s fence. We have not seen enough evidence of fault in the way the Council made the decisions to justify an investigation.

  • East Riding of Yorkshire Council (25 001 781)

    Statement Closed after initial enquiries Enforcement 17-Jul-2025

    Summary: We will not investigate this complaint about the Council giving misleading planning advice. The complainant had the right to appeal to the Planning Inspector against an Enforcement Notice. We consider it reasonable for the complainant to have used this right.

  • Surrey Heath Borough Council (25 001 829)

    Statement Closed after initial enquiries Local welfare payments 17-Jul-2025

    Summary: We will not investigate this complaint about the Council’s handling of a discretionary housing payment. This is because there is insufficient evidence of fault by the Council.

  • London Borough of Lambeth (25 001 867)

    Statement Closed after initial enquiries Homelessness 17-Jul-2025

    Summary: We will not investigate this complaint about whether the Council was responsible for checking the condition of a flat it used for homelessness temporary accommodation. This is because there is not enough significant direct personal injustice to Mr X.

  • London Borough of Tower Hamlets (25 002 044)

    Statement Closed after initial enquiries Parking and other penalties 17-Jul-2025

    Summary: We will not investigate this complaint about the Council’s handling of a penalty charge notice. This is because the Council has since cancelled it, and any remaining injustice is not significant enough to justify our involvement.

  • North Northamptonshire Council (24 005 627)

    Statement Upheld Alternative provision 17-Jul-2025

    Summary: The Council was at fault as it failed to provide a suitable alternative provision for Miss X’s child from January 2023 to November 2024, and it poorly communicated and handled her complaint. It was not at fault for making a safeguarding referral. The Council will apologise and make payments to Miss X to recognise the injustice caused by the loss of education and its poor communication and complaint handling. The Council will also remind staff of its duties to consider the alternative provision duty properly to prevent reoccurrence.

  • Stevenage Borough Council (24 007 983)

    Statement Upheld Homelessness 17-Jul-2025

    Summary: Mr X complained about the Council’s actions when he approached it as homeless. We found some fault by the Council as it did not evidence it assessed the suitability of interim accommodation it offered to him. This caused uncertainty and frustration to Mr X. The Council has agreed to apologise, pay a symbolic payment to recognise his injustice, and take action to prevent recurrence of this fault.

  • Surrey County Council (24 009 127)

    Statement Upheld Assessment and care plan 17-Jul-2025

    Summary: Mrs X complained about how the Council managed Miss Y’s care needs and that it did not complete a carer’s assessment for her. We find the Council at fault, causing uncertainty and frustration and meaning Mrs X had to provide additional support for Miss Y. The Council has agreed to apologise and make a payment to recognise the injustice caused.

  • Mid Suffolk District Council (24 020 508)

    Statement Closed after initial enquiries Planning applications 16-Jul-2025

    Summary: We will not investigate Mrs X’s complaint that the Council gave her incorrect advice about a grant of planning permission because the complaint is late without good reason to investigate it now. We will not investigate Mrs X’s complaint about the handling of her most recent planning application because it would have been reasonable for Mrs X to have used her right to appeal.

  • London Borough of Hounslow (25 001 420)

    Statement Upheld Fostering 16-Jul-2025

    Summary: We will not investigate this complaint about the Council taking too long to secure a passport for Mr X’s foster child. There is not enough evidence of fault or injustice to Mr X in the way the Council dealt with his complaint, or the way it responded to the recommendations made by a final stage panel, to warrant investigation by us.

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