What to send to us:

If want to make a new complaint by post, please download the right postal complaint form from the links below, fill it out, and post it to us.

By using our postal forms when you write to us, it helps us to have the information to deal with your complaint more quickly.

Alongside your postal complaint form please only send us the last letter you received from the organisation you want to complain about. Please don’t send us any other documents at this stage. We’ll ask for them if we need them. We scan all documents when we receive them and destroy the paper copies, unless you have told us that you want your documents returned. It will also help us to process your complaint more quickly if your documents are presented simply. For example, not in folders or stapled.

If you want to complain by post but cannot download our postal forms, please call our helpline. Our opening hours are on our contact us page.

Postal complaint forms:

If you are complaining about something affecting you:

• download our postal complaint form

If you are complaining for someone else:

• download our postal complaint and consent form. We may need to see written consent from the other person for you to complain on their behalf.

Our postal address:

Local Government and Social Care Ombudsman
PO Box 4771
Coventry
CV4 0EH