Decision search
Your search has 550 results
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Maria Mallaband 7 Limited (19 017 226)
Statement Upheld Residential care 07-Jan-2021
Summary: Mr X complains the Care Provider, Westbourne Care Home, failed to properly care for his wife, Mrs X, while she was receiving respite care. He said this led to her being hospitalised and caused him stress and emotional upset. The Care Provider was at fault when it did not seek advice from a GP or alert Mr X after Mrs X sustained high blood sugar levels over a three-day period. The Care Provider was also at fault when it significantly delayed responding to Mr X’s complaint. Mr and Mrs X suffered injustice as a result. The Care Provider has agreed to pay Mr X £200 to recognise the distress caused by the faults.
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Midshires Care Limited (20 000 768)
Statement Upheld Domiciliary care 07-Jan-2021
Summary: Mrs X complained her mother paid Midshires Care Limited for specialised dementia care which she did not receive. The failings in the care service provided to Mrs X’s mother have caused Mrs X and her mother an injustice.
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Croft Residential Limited (20 000 625)
Statement Upheld Residential care 06-Jan-2021
Summary: Mrs X complained the care home, Croft Residential Ltd unfairly terminated her husband, Mr Y’s respite placement after just one day. She also complained it failed to refund a £1828.57 reservation deposit she paid prior to Mr Y moving into the care home. The care home was at fault. It did not follow guidance when it terminated Mr Y’s contract and refused to refund his reservation deposit. We recommend the care home refund Mrs X the reservation deposit and pay her a £150 symbolic payment to recognise the distress caused to her and Mr Y. The care home should review how it handles contract terminations and reservation deposits to ensure it does so in line with the published guidance.
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Akari Care Limited (19 018 070)
Statement Upheld Residential care 04-Jan-2021
Summary: Mr X complained about the care his mother received at a care home. The Care Provider was at fault for failing to keep Mr X updated about Mrs Y’s health issues. This caused him uncertainty and distress. Akari Care Limited will apologise to Mr X and remind staff to keep resident’s representatives properly informed.
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Statement Upheld Residential care 17-Dec-2020
Summary: The Ombudsman finds fault with Rex Develop Ltd for delays responding to Mrs B calls for assistance. It also failed to accurately record the time of the calls and how long it took to respond. This caused Mrs B distress. Rex Develop Ltd agrees actions to remedy the injustice.
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Bluebird Care AKA BenJeMax Limited (19 016 311)
Statement Upheld Domiciliary care 17-Dec-2020
Summary: Mr B complains there were a series of poor communications by the Care Provider when he commissioned it to provide care for his disabled wife. We uphold the complaint. We find the Care Provider did not give clear information about its costs to Mr B before beginning care and did not serve proper notice when it decided to end care. This caused injustice in the form of distress, frustration and time and trouble. The Care Provider accepts these findings. At the end of this statement we explain the action it has agreed to remedy that injustice.
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Care UK Community Partnerships Limited (19 012 088)
Statement Upheld Residential care 16-Dec-2020
Summary: Ms C complained about various aspects of the residential respite care her (late) mother received. We found there was some fault in the actions of the care provider. It has agreed to apologise for any distress these may have caused Ms M and her family.
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Hadley Care Limited (20 001 937)
Statement Upheld Other 16-Dec-2020
Summary: Miss X complains that the Care Home failed to contact her when her father was admitted to hospital and therefore, she could not make arrangements to see him before he passed away. We find the Care Home failed to contact Miss X and we make recommendations to remedy the injustice this caused.
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Goring Care Homes Limited (19 020 835)
Statement Upheld Charging 15-Dec-2020
Summary: Mr X complained the Care Provider increased his mother’s care fees more than the 5% it said it would. The Care Provider issued an unclear contract and provided misleading information in its fee increase notification letter. The Care Provider has agreed to review its contracts for all self-funding residents and to apologise to Mr X.
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Camelot Care (Plymouth) Limited (19 019 695)
Statement Upheld Residential care 11-Dec-2020
Summary: Mr X complains on behalf of the late Mr Y that the Care Provider did not restart Mr Y’s prescription after he moved from another nursing home. Mr X says Mr Y did not receive all his prescribed medications during his stay with the Care Provider. Mr X says this has caused him uncertainty about the care provided to Mr Y. We find no fault in how the care home administered Mr Y’s medication, but some fault caused by delays in replying to Mr X. The Care Provider has already apologised for this fault. It has agreed to remind its staff to adhere to its complaints policy.