Decision search
Your search has 550 results
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Care UK Community Partnerships Limited (19 014 750)
Statement Upheld Residential care 13-May-2021
Summary: Mr and Mrs X complained about the care Mrs X’s mother, Mrs Y, received at Hadrian House. They said the Care Provider did not do enough to stop Mrs Y’s injuries and left her in bed for six weeks unnecessarily. They felt this caused Mrs Y’s health and wellbeing to worsen and ultimately led to her death. We found the Care Provider was not at fault.
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Chetwynd House Care Home Limited (20 004 259)
Statement Upheld Residential care 12-May-2021
Summary: Ms Y complains about the lack of action taken by Chetwynd House Care Home Limited after her late father, Mr W, suffered significant bruising while in their care. We find the home’s record keeping fell below the required standard which in turn created uncertainty about Mr W’s injuries and the pain he experienced. The home also failed to notify the family in a timely way of Mr W’s injuries. The home will apologise and pay £300 in recognition of the avoidable distress caused and implement updated staff guidance or training.
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Care UK Community Partnerships Limited (20 007 872)
Statement Upheld Residential care 06-May-2021
Summary: There is evidence of fault by the Care Provider in this complaint. Ms X’s mother’s jewellery was lost because of the actions of a care worker. There were inconsistencies in the Care Provider’s response to Ms X’s complaint. It also failed to offer an adequate remedy for the injustice caused.
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Nazareth Care Charitable Trust (20 002 290)
Statement Upheld Residential care 30-Apr-2021
Summary: We upheld a complaint about fees. The Care Provider failed to give key information in writing about fees, failed to respond to correspondence fully or at all and did not treat funded nursing care payments in line with its contract. The Care Provider will apologise, adjust Mrs Y’s charges, make Mr X a payment to reflect his avoidable time and trouble and review its contract and procedures as described in this statement.
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Comfort Call Limited (20 007 908)
Statement Upheld Domiciliary care 22-Apr-2021
Summary: Mr D complained the Care Provider failed to provide some of the care it agreed to provide to Mr X, and it charged him incorrectly for the care provided. He also said it failed to correct its errors when he brought it to its attention. The Provider agreed it was at fault and apologised to Mr D. However, this was not enough to remedy the injustice caused. And so, the Provider also agreed to apologise to Mr D and make a payment to acknowledge the distress and time and trouble Mr D experienced.
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Statement Upheld Domiciliary care 22-Apr-2021
Summary: Mr X has complained about the standard of home care provided to his father (Mr K) by Care 1st Limited. There was fault in that Care 1st did not deliver part of Mr X’s care package. There was also fault with respect to inappropriate conduct which fell short of the requirement to treat service users with dignity and respect. These matters caused Mr K and an injustice, and so the Ombudsman has decided to recommend a remedy.
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Statement Upheld Domiciliary care 16-Apr-2021
Summary: Mrs X complains about the actions of her care provider. She says the carers did not wear correct personal protective equipment, care was rushed and inadequate, care was cancelled without discussion, and that a carer falsified her timesheet. She also complains the care provider’s communication with her son was poor. We find some fault with the care provider’s actions. We have made recommendations.
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Statement Upheld Other 13-Apr-2021
Summary: The care provider did not act promptly to report safeguarding concerns about Mr X. It failed to treat Mr X with dignity. The care provider will now take steps to review its procedures and offer a sum in recognition of the injustice suffered.
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Dalemead Care Home Limited (20 001 702)
Statement Upheld Charging 08-Apr-2021
Summary: Mrs B complained about the fees Dalemead Care Home Limited charged after Ms C died. The charges do not appear to be in line with established guidance. This is fault. The care provider has refunded part of the fees.
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Sanctuary Care Limited (20 004 275)
Statement Upheld Covid-19 08-Apr-2021
Summary: Mrs X complains Sanctuary Care has failed to deal properly with family contact arrangements at Park View Residential Care Home during COVID-19, resulting in a decline in Mrs Y’s mental health and avoidable distress to herself. Sanctuary Care has not dealt with this matter properly, resulting in avoidable distress. It needs to apologise, pay financial redress and take action to prevent similar problems from arising again.