Decision search
Your search has 41407 results
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Hampshire County Council (23 007 157)
Statement Upheld Other 22-Sep-2023
Summary: I uphold this complaint because the Council was at fault in refusing to allow the complainant to complete the statutory procedure for complaints about children’s services. The Council has agreed to resolve the matter by providing a suitable remedy for the injustice the complainant has been caused.
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London Borough of Enfield (23 007 666)
Statement Closed after initial enquiries Council tax 22-Sep-2023
Summary: We will not exercise discretion to investigate this complaint about a refund of council tax. This complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.
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Transport for London (23 007 982)
Statement Closed after initial enquiries Parking and other penalties 22-Sep-2023
Summary: We will not investigate Mr X’s complaint about a penalty charge notice issued by Transport for London. This is because the amount of the penalty charge (£80) is not significant enough to warrant investigation.
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Brighton & Hove City Council (23 009 325)
Statement Closed after initial enquiries Councillor conduct and standards 22-Sep-2023
Summary: We will not investigate this complaint about the Council's handling of a complaint alleging fraudulent conduct by a councillor as this impacts all or most of the people in the Council's area and so is not within our remit. This is also essentially a matter for the police.
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North Devon District Council (23 002 360)
Statement Closed after initial enquiries Councillor conduct and standards 22-Sep-2023
Summary: We will not investigate this complaint about the Council's handling of various councillor conduct complaints as this does not cause the complainant a level of injustice significant enough to justify our further involvement.
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Birmingham City Council (23 006 976)
Statement Closed after initial enquiries Child protection 21-Sep-2023
Summary: We will not investigate this complaint about child protection action relating to the complainant’s family. This is because we cannot add anything significant to the investigation which has been carried out under the statutory procedure for children’s services complaints and cannot achieve the outcome the complainant wants.
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Maidstone Borough Council (23 007 025)
Statement Closed after initial enquiries Refuse and recycling 21-Sep-2023
Summary: We will not investigate Mr X’s complaint about a lost refuse bin and the charge for a replacement bin. This is because there is no sign of fault by the Council.
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Statement Closed after initial enquiries Planning applications 21-Sep-2023
Summary: We will not investigate this complaint about the Council approving planning permission for a site near Mr X’s property, as there is insufficient evidence of significant injustice.
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Maidstone Borough Council (23 007 315)
Statement Closed after initial enquiries Planning advice 21-Sep-2023
Summary: We will not investigate Mr X’s complaint about the Council’s pre-application planning advice. Part of the complaint is late and there is insufficient evidence of fault regarding the Council’s pre-application advice in 2023 or to show the advice caused Mr X significant injustice.
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Oxfordshire County Council (23 007 197)
Statement Closed after initial enquiries Other 21-Sep-2023
Summary: We will not investigate Mrs X’s complaint that the Council wrongly refused her son a place in one of its specialist supported living facilities. There is insufficient evidence of fault to justify an investigation.