Decision search
Your search has 55054 results
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Bolsover District Council (24 021 039)
Statement Closed after initial enquiries Land 27-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s actions relating to land ownership. Mr X has an alternative legal remedy and under the circumstances of his claim, it would be reasonable to expect him to use this alternative remedy.
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Police & Crime Commissioner for the Metropolitan Police (24 021 097)
Statement Closed after initial enquiries Other 27-Mar-2025
Summary: We cannot investigate this complaint because the law says we cannot investigate the actions of the police in connection with the investigation or prevention of crime.
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London Borough of Lambeth (24 021 174)
Statement Closed after initial enquiries Other 27-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s request for information. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate as this is a matter best dealt with by the Information Commissioner’s Office.
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Barnsley Metropolitan Borough Council (24 021 511)
Statement Closed after initial enquiries Refuse and recycling 27-Mar-2025
Summary: We will not investigate this complaint about alleged damage caused by the Council to the complainant’s household waste bin. This is because we do not consider the alledged fault has caused a significant enough injustice to warrant our involvement. Further, it would be reasonable for the complainant to seek to resolve the dispute through the courts or by the Council’s insurers.
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Brighton & Hove City Council (24 021 621)
Statement Closed after initial enquiries Council tax support 27-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council refusing his application for council tax reduction. This is because Mr X could reasonably have used his right to appeal to the Valuation Tribunal.
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Buckinghamshire Council (24 021 745)
Statement Closed after initial enquiries Parking and other penalties 27-Mar-2025
Summary: We cannot by law investigate this complaint about the Council issuing the complainant a penalty charge notice. This is because the complainant has appealed the notice to the Traffic Penalty Tribunal. The law says we have no jurisdiction to investigate in these circumstances.
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Lewes District Council (24 018 064)
Statement Closed after initial enquiries Housing benefit and council tax benefit 27-Mar-2025
Summary: We will not investigate Mr X’s complaint the Council owed him housing benefit. The Council has confirmed it has paid the money owed in full. Further investigation would not lead to a different outcome.
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London Borough of Tower Hamlets (23 019 942)
Statement Upheld Assessment and care plan 26-Mar-2025
Summary: Mr X complained about the Council’s actions when it reassessed his care needs and decided to amend his care and support plan. We found fault because the Council failed to send Mr X his updated care plan in a timely manner. This caused him avoidable distress, frustration and uncertainty. The Council has agreed to apologise to Mr X, send reminders to relevant staff and review one of its policies.
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Solihull Metropolitan Borough Council (23 021 400)
Statement Upheld Special educational needs 26-Mar-2025
Summary: Miss X complained the Council failed to ensure her child, Y received an education in line with the provision set out in their Education, Health and Care (EHC) Plan between October 2023 and July 2024. The Council was at fault. Y’s school only let them attend for two hours a day and the Council failed to maintain oversight or resolve this despite Miss X’s complaints. This meant Y did not receive the specialist provision in the Plan during this period. The Council agreed to make payments to acknowledge the impact this had on Y’s education and the distress and uncertainty caused to Miss X. It will also carry out service improvements.
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Sefton Metropolitan Borough Council (24 002 287)
Statement Upheld Safeguarding 26-Mar-2025
Summary: Mrs C complains a care home acting on behalf of the Council failed to safeguard her mother, Mrs D, which resulted in a fall and extensive injuries. The Council is at fault for failing to provide the care home with a copy of Mrs D’s assessment and the care home failed to properly risk assess Mrs D. This has caused uncertainty about whether Mrs D would have fallen as she did. To remedy the complaint the Council has agreed to apologise to Mrs D and Mrs C, make a symbolic payment for the uncertainty caused, and service improvements.