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Leeds City Council (24 007 590)
Statement Upheld Special educational needs 31-Mar-2025
Summary: Miss X complained about how the Council reviewed and amended her child, W’s, Education, Health and Care (EHC) Plan. Miss X also complained the Council failed to provide W with education when they struggled to attend school. The Council was at fault in how it carried out W’s EHC Plan reviews and made changes to their Plan. The Council was also at fault in how it decided whether it should arrange alternative education for W. We cannot say, even on balance, that this fault meant W missed out on education. The faults caused Miss X upset, frustration and uncertainty. To remedy her injustice, the Council will apologise and pay Miss X £700. The Council will remind staff they must keep suitable records of their decision-making on alternative education provision.
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London Borough of Southwark (24 007 672)
Statement Upheld Allocations 31-Mar-2025
Summary: Miss X complained about the Council’s handling of her housing application and complaint. We find delay in the Council’s handling of her housing application and complaint, causing avoidable distress and uncertainty. The Council has agreed to apologise and make a payment to Miss X.
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Stoke-on-Trent City Council (24 008 275)
Statement Upheld Residential care 31-Mar-2025
Summary: Ms X complained about the standard of care her mother Mrs Y received when the Council organised respite care at The Old Vicarage Nursing Home. We find the Council at fault regarding the way the care provider managed a cyst on Mrs Y, and subsequently investigated Ms X’s concerns. This caused injustice in the form of distress and frustration. We recommend the Council apologises and makes a symbolic payment.
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Cheshire West & Chester Council (24 011 679)
Statement Upheld Assessment and care plan 31-Mar-2025
Summary: Ms X complained the Council delayed reviewing her care and support plan, took too long to put in place a direct payment and delayed responding to her complaint. We upheld the complaint. The review of Ms X’s care and support plan was already overdue when she requested it and the Council did not act promptly to complete the review or put in place the direct payment. The Council also took too long to respond to the complaint and failed to recognise it was at fault. The Council will apologise and make a symbolic payment and take action to minimise the chance of recurrence.
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East Lindsey District Council (24 012 340)
Statement Not upheld Other 31-Mar-2025
Summary: Mr X complained that he was unable to challenge a Fixed Penalty Notice because of fault on the part of an Enforcement Agency contracted by the Council. We found no fault by the Enforcement Agency or the Council. Another agency is better placed to deal with Mr X’s complaints about data retention and deletion.
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London Borough of Hounslow (24 013 586)
Statement Closed after initial enquiries Homelessness 31-Mar-2025
Summary: The law prevents us investigating this complaint about Mrs X’s homelessness and housing applications. This is because Mrs X took court action on the key points. Even if the court action did not include one point - the Council’s review of its homelessness decision - Mrs X could reasonably have used her court appeal right on that.
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Surrey County Council (24 013 732)
Statement Not upheld Assessment and care plan 31-Mar-2025
Summary: Mr X complained the Council did not properly consider his reasonable adjustments. He says this caused him stress and anxiety. The Ombudsman finds no fault with the Council.
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Sheffield City Council (24 013 888)
Statement Closed after initial enquiries Assessment and care plan 31-Mar-2025
Summary: We will not investigate this complaint about how the Council considered the need for a Mental Health Act assessment. There is not enough evidence of fault with how it decided not to complete an assessment.
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London Borough of Camden (24 015 932)
Statement Closed after initial enquiries Council tax support 31-Mar-2025
Summary: We will not investigate Ms X’s complaint the Council. incorrectly stopped her council tax support. It is reasonable for Ms X to ask the Council for a review and then appeal to the Valuation Tribunal if she is unhappy with the Council’s decision.
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Surrey County Council (24 016 223)
Statement Closed after initial enquiries Charging 31-Mar-2025
Summary: We will not investigate this late complaint about Ms Y’s care and the associated charges. There is not a good reason for the delay in the matter being brought to the Ombudsman.