Decision search
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West Northamptonshire Council (23 013 038)
Statement Upheld Special educational needs 10-Sep-2024
Summary: Ms C complains the Council delayed in completing an Education Health Care (EHC) plan and failed to provide full time education to X. The Council is at fault for delays in the EHC plan process and providing suitable education. This meant X did not receive the education she needed and caused distress to Ms C and her family. To put things right the Council has agreed to make a symbolic payment to X and her family and make service improvements to prevent future reoccurrence.
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Surrey County Council (24 007 335)
Statement Closed after initial enquiries Parking and other penalties 10-Sep-2024
Summary: We will not investigate this complaint about the Council’s decision to grant a neighbour’s application for a dropped kerb. This is because there is insufficient evidence of fault by the Council.
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Sheffield City Council (24 007 543)
Statement Closed after initial enquiries Councillor conduct and standards 10-Sep-2024
Summary: We will not investigate this complaint about the handling of a councillor conduct complaint as it is unlikely we will find fault or fault causing a significant injustice to the complainant.
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Dover District Council (24 008 418)
Statement Closed after initial enquiries Planning applications 10-Sep-2024
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.
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London Borough of Harrow (24 009 564)
Statement Closed after initial enquiries Housing benefit and council tax benefit 10-Sep-2024
Summary: We will not investigate this complaint about Council tax and rent because there is a right of appeal to a tribunal and the rent matter is for the Housing Ombudsman.
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Transport for London (24 006 484)
Statement Closed after initial enquiries Public transport 10-Sep-2024
Summary: We will not investigate Mr X’s complaint about the state of a bus run on behalf of Transport for London. This is because the matter does not cause Mr X significant injustice.
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Leeds City Council (24 006 513)
Statement Closed after initial enquiries Domiciliary care 10-Sep-2024
Summary: We will not investigate this complaint about adult social care. There is not enough evidence of fault to justify an investigation.
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Transport for London (24 006 610)
Statement Closed after initial enquiries Public transport 10-Sep-2024
Summary: We will not investigate Mrs X’s complaint about problems with a local bus service. This is because the matter does not cause her significant injustice or raise matters of wider public interest.
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West Sussex County Council (24 006 692)
Statement Closed after initial enquiries Parking and other penalties 10-Sep-2024
Summary: We will not investigate this complaint about an unsuccessful application for a disabled parking bay. This is because there is insufficient evidence of fault by the Council.
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Cambridgeshire County Council (24 006 759)
Statement Closed after initial enquiries Other 10-Sep-2024
Summary: We will not investigate this complaint about a Section 7 report. We cannot consider complaints about matters that were or could have been discussed in court.