Decision search
Your search has 51937 results
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Northumberland County Council (24 000 306)
Statement Upheld School transport 17-Sep-2024
Summary: The Council did not properly record its decision-making when deciding Mr B’s school transport appeals and it failed to provide sufficient detail in its decision letters. There was fault in the way the Council recorded its decision-making. Because of this, Mr B suffered uncertainty. The Council will apologise to Mr B, train staff, and offer Mr B a fresh appeal.
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London Borough of Newham (24 002 034)
Statement Closed after initial enquiries Parking and other penalties 17-Sep-2024
Summary: We will not investigate this complaint about the Council use of Enforcement Agents to recover a liability for a penalty charge notice (PCN). The Council have now acknowledged Miss X was not liable and has said it will make an offer of a financial remedy directly to Miss X, to recognise her injustice and this is appropriate.
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Gateshead Metropolitan Borough Council (24 005 149)
Statement Closed after initial enquiries Charging 17-Sep-2024
Summary: We will not investigate Ms X’s complaint about care charges for her late relative, Ms Y’s residential care. There is insufficient evidence of fault to warrant an investigation.
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Bristol City Council (24 005 417)
Statement Closed after initial enquiries Parking and other penalties 17-Sep-2024
Summary: We will not investigate this complaint about the Council and its enforcement agents recovering costs for unpaid traffic penalty charges. The complainant is taking legal proceedings against the Council and its agents for the action taken against her.
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St Helens Metropolitan Borough Council (24 003 483)
Statement Closed after initial enquiries Charging 17-Sep-2024
Summary: We will not investigate Ms X’s complaint about the Council chasing her for payment of an invoice she had already paid. This is because we could not add to the Council’s investigation. Ms X has made additional complaints, which it is appropriate for the Council to investigate and respond before we consider whether our involvement is justified.
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Bedford Borough Council (24 003 916)
Statement Upheld Charging 17-Sep-2024
Summary: We have decided not to investigate Mr X’s complaint about the Council’s delay in carrying out a financial assessment. The Council has upheld the complaint and agreed to refund part of the care costs, which is an appropriate remedy for the injustice caused by the lack of initial costs information and its delay in completing the financial assessment. It will also share the learning from this complaint with relevant staff to prevent recurrence of the fault.
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Birmingham City Council (24 003 958)
Statement Closed after initial enquiries Refuse and recycling 17-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s delay in providing a larger bin. The Council has now delivered the bin and we could not achieve a worthwhile outcome by investigating further.
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Warwickshire County Council (24 005 016)
Statement Closed after initial enquiries Other 17-Sep-2024
Summary: We will not investigate this complaint about the Council not providing a social work service to Mr X. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is insufficient evidence of fault.
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City of Bradford Metropolitan District Council (24 005 668)
Statement Closed after initial enquiries Other 17-Sep-2024
Summary: We will not investigate this complaint about an alleged data breach because the complainant will be able to complain to the Information Commissioner.
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Calderdale Metropolitan Borough Council (24 005 708)
Statement Upheld Council tax 17-Sep-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her mother-in-law’s council tax account. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.