Decision search
Your search has 55054 results
-
Transport for London (24 021 196)
Statement Closed after initial enquiries Parking and other penalties 18-May-2025
Summary: We will not investigate Mr X’s complaint about Transport for London’s handling of his representations against a penalty charge notice. This is because there is not enough evidence of fault to warrant an investigation.
-
Sandwell Metropolitan Borough Council (24 021 240)
Statement Closed after initial enquiries Allocations 18-May-2025
Summary: We will not investigate this complaint about the complainant’s priority on the housing register and disrepair in his home. This is because there is insufficient evidence of fault causing injustice and because we cannot investigate complaints of disrepair when the landlord is a council.
-
Brighton & Hove City Council (25 000 563)
Statement Closed after initial enquiries Other 17-May-2025
Summary: We will not investigate this complaint about a data breach as this is a matter for the Information Commissioner's Office. The complainant’s allegation of misconduct in a public office is a matter for the police.
-
Tameside Metropolitan Borough Council (24 022 094)
Statement Closed after initial enquiries School exclusions 16-May-2025
Summary: We will not investigate this complaint about the complainant’s daughter’s permanent exclusion from a school and her subsequent placement at a Pupil Referral Unit. There is insufficient evidence of fault on the Council’s part to warrant investigation.
-
Kent County Council (24 021 285)
Statement Closed after initial enquiries School transport 16-May-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application and appeal for school transport for her daughter. There is insufficient evidence of fault on the Council’s part to warrant investigation.
-
London Borough of Camden (23 019 927)
Statement Not upheld Homelessness 15-May-2025
Summary: Mr X complained about delays in dealing with his homelessness application and the suitability of accommodation he was offered. We do not find fault with the process the Council followed when making its decisions.
-
London Borough of Croydon (24 001 076)
Statement Upheld Homelessness 15-May-2025
Summary: Mr X complained the Council delayed processing his homeless application and it did not taken any action to help him in line with its duties. We find the Council was at fault for its delays in dealing with Mr X’s homeless application and its failure to provide him with interim accommodation. These faults caused Mr X frustration and distress, and he was deprived of suitable accommodation. The Council has agreed to our recommendations to apologise to Mr X and make payments to reflect his injustice.
-
Buckinghamshire Council (24 008 864)
Statement Upheld Charging 15-May-2025
Summary: Mr X complained the Council charged the late Mrs Y for respite care after telling the family it would be free. He also complained Mrs Y spent longer than planned in respite care due to the Council’s poor communication and management of the case. This caused the family distress. We found the Council at fault for failing to provide clear and timely information about charges for Mrs Y’s respite care. But we did not find the Council at fault over the time Mrs Y spent in respite. The Council agreed to apologise and make a symbolic payment for the distress caused.
-
London Borough of Islington (24 009 098)
Statement Upheld Assessment and care plan 15-May-2025
Summary: Ms X complained the Council failed to prepare to transition her son, Mr Y, to adulthood, caused distress to him, and caused delays in assessing him for a care plan. There was fault by the Council. It delayed completing Mr Y’s care assessment and did not consider taking a different approach in completing the assessment when it considered Mr Y was not engaging with it. It also did not keep Mr Y and Ms X informed throughout the process, and wrongly closed Mr Y’s referral to mental health services. Because of the fault, Mr Y and Ms X suffered distress and uncertainty, and there was a delay in Mr Y receiving mental health support. The Council has agreed to apologise to Mr Y and Ms X, make a symbolic payment to Mr Y, and issue staff briefings.
-
London Borough of Lambeth (24 009 810)
Statement Upheld Homelessness 15-May-2025
Summary: Miss X complains the Council did not deal properly with her homelessness. The Council placed her in unsuitable accommodation, failed to complete a suitability review and placed her in the wrong housing band. Miss X suffered delay, avoidable distress and had to live in unsuitable housing. The Council should apologise and pay Miss X £6,600.