Decision search
Your search has 51593 results
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City of Wolverhampton Council (23 017 181)
Statement Closed after initial enquiries Trees 07-Nov-2024
Summary: We will not investigate this complaint that the Council discriminated against the complainant when he raised concerns about an allegedly dangerous tree on neighbouring land. There is not enough evidence of fault in the way the Council has considered the matter.
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London Borough of Redbridge (23 020 897)
Statement Closed after initial enquiries Homelessness 07-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council not supporting him with his homelessness and failing to find him suitable housing. This is because there is insufficient evidence of fault. In addition, it was reasonable for Mr X to have asked the Council to complete a review.
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Gloucestershire County Council (23 021 202)
Statement Upheld Alternative provision 07-Nov-2024
Summary: Mr F complained the Council failed to provide suitable education for his son after he was permanently excluded and about delay in the education, health and care needs assessment. We found fault. The Council has agreed to make a payment to Mr F to remedy the injustice caused.
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London Borough of Islington (23 021 409)
Statement Upheld Land 07-Nov-2024
Summary: Mrs X complained the Council failed to investigate their concerns or obtain the necessary licence in respect of crane equipment at a neighbouring site oversailing her property. We find the Council’s delays in investigating and responding to Mrs X’s concerns and correspondence are fault. This fault has caused Mrs X an injustice.
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Shropshire Council (24 000 178)
Statement Upheld Enforcement 07-Nov-2024
Summary: Mr X complained about the Council’s handling of his concerns about a breach of planning condition. We found no fault in how the Council reached its decision there was no breach of the condition. However, the Council was at fault in not considering his complaint about that decision. To address the frustration this caused, the Council agreed to apologise to Mr X.
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Staffordshire County Council (24 003 098)
Statement Upheld Charging 07-Nov-2024
Summary: Mrs X complained about the Council’s delays and errors in calculating Mrs Y’s contribution towards her care home charges and in sending an invoice. We find the Council’s significant delays and the errors in the financial assessments are fault. These faults have caused Mrs X an injustice.
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London Borough of Hillingdon (24 003 563)
Statement Closed after initial enquiries Allocations 07-Nov-2024
Summary: We will not investigate this complaint that the Council has not moved the complainant to a larger home. This is because there is insufficient evidence of fault by the Council. We cannot investigate the complaint of disrepair because we have no power to investigate a council when it is acting as a landlord.
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Birmingham City Council (24 004 224)
Statement Upheld Leisure and culture 07-Nov-2024
Summary: Mr X complains about how he was treated at the allotments he used, which he believes was at times unfair and discriminatory. We have concluded our investigation having made a finding of fault. The Council properly investigated Mr X’s allegations and found no evidence of unfair treatment, racism or discrimination. However, we found fault in the way the Council handled Mr X’s complaint. The Council has accepted our recommendations.
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Plymouth City Council (24 005 058)
Statement Closed after initial enquiries Planning applications 07-Nov-2024
Summary: We will not investigate this complaint about how the Council failed to consider restrictive covenants when it processed a planning application. There is not enough evidence of fault to justify investigating and it is reasonable to expect the complainant to pursue her concerns through the court.
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Leicester City Council (23 010 049)
Statement Upheld Allocations 07-Nov-2024
Summary: On behalf of Mrs X, Mrs J complained the Council did not explore all housing options for Mrs X’s family, despite knowing their accommodation was negatively affecting their health and wellbeing. Mrs J also said the Council did not address a safeguarding concern, or reports of mould and damp inside Mrs X’s home. She also said the Council communicated poorly. We have found the Council at fault for not considering the full breadth of its powers and responsibilities when responding to concerns around safeguarding and the condition of Mrs X’s home. We have also found it at fault for its communication. We have made recommendations to remedy the injustice this caused. We have found the Council at fault for not considering its discretion to pursue direct lets for Mrs X at the earliest opportunity, and for not properly recording its decision-making. However, this did not cause Mrs X an injustice.