Decision search
Your search has 51594 results
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London Borough of Harrow (24 011 365)
Statement Closed after initial enquiries Child protection 04-Dec-2024
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s complaints. We cannot investigate complaint handling in isolation where the substantive matters of the complaint are ones we could not investigate. The substantive matters are ones that either directly formed part of court action, or could reasonably have been raised in court proceedings. We also could not investigate earlier matters from 2020 robustly even if they were unconnected to the court action.
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Wokingham Borough Council (24 011 759)
Statement Closed after initial enquiries Refuse and recycling 04-Dec-2024
Summary: We will not investigate this complaint about the way the Council decided to introduce wheeled bins and alternate weekly collections. He also complains the Council refused to meet him to discuss the matter. We cannot investigate matters which affect all or most people in a Council’s area. And we do not consider the Council to be at fault in refusing to meet the complainant.
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Essex County Council (24 001 445)
Report Upheld Residential care 04-Dec-2024
Summary: Mrs X complained about the Council’s decision to move her late husband Mr X from a local residential care setting to another one which was further away. She said the Council failed to consider her objections and denied her an opportunity to pay top up fees for Mr X. The Council only responded to her complaint after moving Mr X to another residential care setting.
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Lincolnshire County Council (24 013 613)
Statement Closed after initial enquiries Child protection 03-Dec-2024
Summary: We will not investigate Mrs X’s complaint about a social worker allocated to her granddaughter’s case. This is because there is no sign of fault in the Council’s decision not to consider her complaint because she does not have parental responsibility for her granddaughter.
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Essex County Council (24 013 863)
Statement Closed after initial enquiries School transport 03-Dec-2024
Summary: We will not investigate Miss X’s complaint about the Council’s refusal to provide free school transport for her child. There is not enough evidence of fault by the Council to justify investigating.
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North Tyneside Metropolitan Borough Council (24 014 027)
Statement Closed after initial enquiries Safeguarding 03-Dec-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her safeguarding concerns, and its communication. There is not enough evidence of fault to justify investigating.
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Sheffield City Council (24 010 973)
Statement Closed after initial enquiries Council house sales and leaseholders 03-Dec-2024
Summary: We will not investigate Ms X’s complaint about a Right to Buy application because it is late and we see no good reason to exercise discretion and consider it now.
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Newcastle upon Tyne City Council (24 011 008)
Statement Upheld Other 03-Dec-2024
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble they have been too.
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Leeds City Council (24 011 065)
Statement Closed after initial enquiries Other 03-Dec-2024
Summary: We will not investigate Mr X’s complaint about housing disrepair and the support provided by adult social care services. We have no power to investigate his complaint about social housing disrepair and there is insufficient evidence of fault in the Council’s actions to warrant an investigation.
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London Borough of Croydon (24 011 116)
Statement Closed after initial enquiries Allocations 03-Dec-2024
Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a request for rehousing. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.