Decision search
Your search has 504 results
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Suffolk County Council (24 017 496)
Statement Closed after initial enquiries Other 14-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision to treat Miss X’s children as children in need. There is not enough evidence of fault by the Council to warrant investigation.
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Suffolk County Council (24 008 529)
Statement Not upheld Direct payments 13-Mar-2025
Summary: Mrs X complained about the Council failure to advise her about her obligations under the direct payments scheme. We did not find the Council to be at fault because Mrs X signed an agreement that explained her responsibilities as an employer and to provide an audit trail. In the absence of any evidence to show how public finds were spent, the Council was entitled to request its return.
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Suffolk County Council (24 019 112)
Statement Closed after initial enquiries Child protection 10-Mar-2025
Summary: We cannot investigate Mr X’s complaint about a social worker’s assessment report because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court proceedings.
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Suffolk County Council (24 017 443)
Statement Closed after initial enquiries Child protection 07-Mar-2025
Summary: We will not investigate this complaint about the Council’s response to a safeguarding concern relating to the complainant’s children. This is because investigation would not add anything significant to the response the Council has already made, or lead to a different outcome.
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Suffolk County Council (23 019 180)
Statement Not upheld Alternative provision 06-Mar-2025
Summary: Ms X complained that the Council failed to provide suitable full-time education to her son while he was unable to attend school. We have found no fault. The Council provided education which, in its view, met Ms X’s son’s needs, and it has explained why it did not consider it appropriate to make more education available to him. These were matters for the Council to decide and we have no power to question them.
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Suffolk County Council (24 008 675)
Statement Upheld Special educational needs 04-Mar-2025
Summary: Miss B complained the Council delayed agreeing to reassess her son’s education, health and care plan, delayed seeking advice, delayed issuing a final education, health and care plan, failed to consult the relevant professionals and failed to respond to her correspondence. Based on current evidence the Council delayed confirming it would carry out a reassessment, in seeking advice and issuing a final EHC Plan and failed to respond to some of Miss B’s correspondence. That delayed Miss B’s appeal rights and has left her with distress and uncertainty. An apology and payment to Miss B is satisfactory remedy.
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Suffolk County Council (24 014 780)
Statement Closed after initial enquiries Charging 27-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision that his mother Mrs X’s monetary gifts to family members amounted to a deprivation of assets. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating.
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Suffolk County Council (24 016 640)
Statement Closed after initial enquiries Safeguarding 27-Feb-2025
Summary: We will not investigate this complaint about matters arising from Ms X’s concerns about the care provision to her relative, Mrs Y. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is too early for us to get involved as the safeguarding investigation has only just concluded and the complainant’s remaining concerns are still being investigated.
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Suffolk County Council (24 015 927)
Statement Closed after initial enquiries Special educational needs 26-Feb-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to include a sensory assessment in his son’s Educational Health and Care Plan. These decisions carry a right of appeal which it would be reasonable for Mr X to use.
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Suffolk County Council (24 015 549)
Statement Upheld Special educational needs 24-Feb-2025
Summary: We upheld Ms X’s complaint about delays in the Education, Health and Care process regarding her child. The Council agreed to resolve the complaint early by apologising to Ms X and paying her a total £900 symbolic payment for the injustice caused.