Decision search
Your search has 500 results
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Suffolk County Council (24 001 150)
Statement Upheld Charging 21-Mar-2025
Summary: There was no fault in the way the Council decided not to involve Mr D in care planning for his mother, nor was there fault in the way the Council decided the care plan. There was some fault in its record keeping regarding NHS continuing health care funding but this did not cause an injustice.
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Suffolk County Council (24 014 096)
Statement Upheld Special educational needs 21-Mar-2025
Summary: Mrs X complained the Council failed to get suitable advice from the relevant professionals for her child’s Education, Health and Care Plan reassessment. Mrs X complained the Council refused to cover the cost she incurred getting relevant advice. We found fault with the Council failing to get Educational Psychologist input for Mrs X’s child’s Education, Health and Care Plan reassessment. The Council instead relied on the professional advice sourced by Mrs X but refused to reimburse this. The Council agreed to apologise to Mrs X for failing to get the relevant input, rebate the cost of the Clinical Psychologist advice she got and pay her £100 for the inconvenience and frustration caused.
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Suffolk County Council (24 006 955)
Statement Not upheld Special educational needs 20-Mar-2025
Summary: Ms A complained that the Council did not do enough to ensure her child had appropriate alternative education when he was unable to attend school. We found the Council is not at fault.
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Suffolk County Council (24 003 443)
Statement Upheld Special educational needs 20-Mar-2025
Summary: Mrs X complained the Council has failed to provide her son with any educational provision. We find the Council was at fault for failing to provide Mrs X’s son with the education and specialist provision in his Education, Health and Care Plan. This caused Mrs X distress and upset, and her son lost out on the education and provision he was entitled to. The Council apologised to Mrs X and paid £6,750 to reflect the missed education and provision and the distress and upset caused. The Council has agreed to our recommendation to pay a further £750 to reflect the loss of Mrs X’s son’s education and provision.
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Suffolk County Council (24 017 496)
Statement Closed after initial enquiries Other 14-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision to treat Miss X’s children as children in need. There is not enough evidence of fault by the Council to warrant investigation.
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Suffolk County Council (24 008 529)
Statement Not upheld Direct payments 13-Mar-2025
Summary: Mrs X complained about the Council failure to advise her about her obligations under the direct payments scheme. We did not find the Council to be at fault because Mrs X signed an agreement that explained her responsibilities as an employer and to provide an audit trail. In the absence of any evidence to show how public finds were spent, the Council was entitled to request its return.
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Suffolk County Council (24 019 112)
Statement Closed after initial enquiries Child protection 10-Mar-2025
Summary: We cannot investigate Mr X’s complaint about a social worker’s assessment report because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court proceedings.
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Suffolk County Council (24 017 443)
Statement Closed after initial enquiries Child protection 07-Mar-2025
Summary: We will not investigate this complaint about the Council’s response to a safeguarding concern relating to the complainant’s children. This is because investigation would not add anything significant to the response the Council has already made, or lead to a different outcome.
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Suffolk County Council (23 019 180)
Statement Not upheld Alternative provision 06-Mar-2025
Summary: Ms X complained that the Council failed to provide suitable full-time education to her son while he was unable to attend school. We have found no fault. The Council provided education which, in its view, met Ms X’s son’s needs, and it has explained why it did not consider it appropriate to make more education available to him. These were matters for the Council to decide and we have no power to question them.
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Suffolk County Council (24 008 675)
Statement Upheld Special educational needs 04-Mar-2025
Summary: Miss B complained the Council delayed agreeing to reassess her son’s education, health and care plan, delayed seeking advice, delayed issuing a final education, health and care plan, failed to consult the relevant professionals and failed to respond to her correspondence. Based on current evidence the Council delayed confirming it would carry out a reassessment, in seeking advice and issuing a final EHC Plan and failed to respond to some of Miss B’s correspondence. That delayed Miss B’s appeal rights and has left her with distress and uncertainty. An apology and payment to Miss B is satisfactory remedy.