Decision search
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Kent County Council (23 010 490)
Statement Upheld Special educational needs 01-Apr-2024
Summary: Ms D complained the Council has failed to provide her son with an education after the SEND Tribunal’s decision in June 2022. She also says the Council delayed responding to her complaint about the matter. We find the Council was at fault for failing to deliver the education and provision in Ms D’s son’s Education, Health and Care Plan. It also significantly delayed responding to Ms D’s complaint. The Council has agreed to our recommendations to address the injustice caused by fault.
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Kent County Council (22 018 130)
Statement Upheld Special educational needs 27-Mar-2024
Summary: Miss B complained about matters connected to the Council’s management of a personal budget she receives to meet some of her child’s special educational needs. We upheld the complaint, mainly because the Council delayed too long in responding to Miss B’s complaints. We consider this caused her an injustice, as distress. The Council has accepted our findings and at the end of this statement, we set out the action it has agreed to remedy this injustice.
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Kent County Council (23 016 999)
Statement Upheld Disabled children 27-Mar-2024
Summary: We will not investigate Mrs X’s complaint about children services’ actions. We have upheld Mrs X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.
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Kent County Council (23 003 500)
Statement Upheld Special educational needs 21-Mar-2024
Summary: Mrs B complained that the Council, in respect of her daughter C’s Education, Health and Care Plan had delayed unreasonably in completing the Annual Review and responding to her request for a personal budget to pay for extra maths tuition. It had also delayed excessively in responding to her complaint. We found fault. The Council had already agreed to pay for the tuition since March 2023 until the end of the academic year and pay Mrs B £275 for her time, trouble and distress. The Council has now agreed to pay an additional £225. We note the Council has an action plan in place to improve its procedures for the future.
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Kent County Council (23 017 330)
Statement Closed after initial enquiries Highway repair and maintenance 20-Mar-2024
Summary: We will not investigate this complaint about how the Council dealt with issues arising from work carried out to the highway outside the complainant home. This is because there is insufficient evidence of fault by the Council and an investigation would not lead to a different outcome.
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Kent County Council (22 012 872)
Statement Upheld Alternative provision 18-Mar-2024
Summary: Mrs X complained the Council failed to ensure her son, Y, received alternative tuition from April 2022 to July 2022. Mrs X also complained the Council failed to ensure Y received education when the tutor went on holiday for two weeks in May 2022 and a week in June 2022. Mrs X said Y missed out on education. There was fault in the way the Council did not ensure Y received any education for the three weeks detailed and did not follow its complaint process. Mrs X was frustrated by the Council’s actions and was put to time and trouble to complain. Y missed out on education. The Council has agreed to apologise and make a financial payment.
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Kent County Council (23 019 104)
Statement Closed after initial enquiries Other 15-Mar-2024
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to allow him to lay a charging cable across the pavement once a week to charge his vehicle. This is because there is not enough evidence of fault by the Council.
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Kent County Council (23 010 951)
Statement Not upheld Charging 15-Mar-2024
Summary: There is no evidence of fault by the Council in the way it dealt with Mrs Y's care arrangements. It acted properly and in accordance with the law.
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Kent County Council (23 017 699)
Statement Closed after initial enquiries Trees 14-Mar-2024
Summary: We will not investigate this complaint about the Council’s response to the complainant’s requests for action to address nuisance cause by a tree close to his home. This is because there is no evidence of significant fault on the Council’s part.
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Kent County Council (22 010 451)
Statement Upheld Special educational needs 13-Mar-2024
Summary: Mrs X complained the Council did not issue an amended Education, Health and Care (EHC) Plan for her son Y after the annual review in May 2022. Mrs X also complained the Council failed to provide appropriate support for Y to attend school since November 2022 and failed to respond to her complaint about the matter. The Council delayed amending Y’s EHC Plan, failed to consider if it should provide alternative provision for Y and significantly delayed in responding to Mrs X’s complaint about the matter. The Council will apologise and pay Mrs X £4,350 to recognise the injustice caused to them both.