Decision search
Your search has 407 results
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West Sussex County Council (23 018 091)
Statement Upheld Assessment and care plan 01-Apr-2024
Summary: We will not investigate Ms X’s complaint about the Council’s decision to remove her support for cleaning and laundry following a care reassessment. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused by the likely fault.
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West Sussex County Council (23 005 741)
Statement Upheld Alternative provision 28-Mar-2024
Summary: Mrs X complained the Council failed to provide her child with alternative education when she was unable to attend school due to ill health. The Council was at fault for failing to consider its duty under Section 19 of the Education Act 1996 from April 2022 to February 2023. The Council has agreed to apologise to Mrs X and pay her £3250 to acknowledge the frustration, uncertainty and the loss of provision.
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West Sussex County Council (23 017 632)
Statement Closed after initial enquiries Parking and other penalties 20-Mar-2024
Summary: We will not investigate this complaint about the Council’s rejection of an application for a vehicle crossing. There is insufficient evidence of fault which would warrant an investigation.
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West Sussex County Council (23 017 585)
Statement Closed after initial enquiries Other 13-Mar-2024
Summary: We will not investigate this complaint about the Council’s refusal of Miss X’s application for a dropped kerb outside her property. There is not enough evidence of fault in how the Council reached its decision to justify an investigation.
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West Sussex County Council (23 016 582)
Statement Upheld Special educational needs 12-Mar-2024
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to an appropriate remedy for the delay.
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West Sussex County Council (23 017 291)
Statement Closed after initial enquiries Child protection 09-Mar-2024
Summary: We will not investigate this complaint about the Council’s response to the complainant’s concerns about the welfare of her grandchildren. This is because investigation would not achieve the outcome she is seeking.
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West Sussex County Council (23 016 052)
Statement Upheld Special educational needs 08-Mar-2024
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to an appropriate remedy for the delay.
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West Sussex County Council (23 011 004)
Statement Upheld Special educational needs 08-Mar-2024
Summary: Miss X complained about significant delays in the education, health and care plan process for her son. She also complained about the Council’s communication and said it refused to make reasonable adjustments. We find the Council was at fault for poor communication and significant delays in the process. This caused significant distress to Miss X and her son went without specialist provision. To address this injustice caused by fault, the Council has agreed to several recommendations.
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West Sussex County Council (23 018 160)
Statement Closed after initial enquiries Parking and other penalties 07-Mar-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s refusal of her application for a dropped kerb. This is because there is not enough evidence of fault in the way it reached its decision.
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West Sussex County Council (23 016 270)
Statement Closed after initial enquiries Assessment and care plan 04-Mar-2024
Summary: We will not investigate Mr X’s complaint about the Council’s assessment of his relative, Mr Y’s, adult social care charges. This is because there is insufficient evidence of fault to warrant an investigation.