Decision search
Your search has 192 results
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London Borough of Merton (23 006 102)
Statement Upheld Parking and other penalties 25-Mar-2024
Summary: Ms X complained about how the Council dealt with two road traffic offences recorded against her and the enforcement action it took to recover the charges. There was fault by the Council for its poor record keeping and for providing Ms X with confusing information about the road traffic offences. This caused Ms X injustice. The Council has agreed to take action to remedy the injustice caused.
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London Borough of Merton (23 001 234)
Statement Upheld Council tax 25-Mar-2024
Summary: Ms X complained about how the Council dealt with her council tax bills and the enforcement action it took to recover the amounts owed. Ms X also complained about the conduct of the enforcement agent who visited her property. There was no fault with how the Council dealt with and recovered Ms X’s council tax bills. However, there was fault by the Council for its failure to follow its retention policy for enforcement agents’ body worn videos, but it caused no injustice to Ms X.
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London Borough of Merton (23 012 635)
Statement Closed after initial enquiries Planning applications 08-Mar-2024
Summary: We will not investigate this complaint about the way the Council dealt with a planning application. The complaint is late, and we have seen no reason to exercise discretion on this point.
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London Borough of Merton (22 015 297)
Statement Closed after initial enquiries Homelessness 04-Mar-2024
Summary: We will not exercise discretion to investigate Mr X’s complaint about the Council’s decision about whether he was homeless in 2019 because this complaint was late. There is no evidence to suggest he could not have complained sooner. We will not investigate Mr X’s complaint about the Council’s handling of a report of disrepair in his private rented accommodation or its assessment of his adult care needs because there is insufficient evidence of fault.
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London Borough of Merton (23 016 141)
Statement Closed after initial enquiries Council tax 19-Feb-2024
Summary: We will not investigate this complaint about action taken by the Council to recover council tax arrears. This is because there is insufficient evidence of fault by the Council.
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London Borough of Merton (23 015 956)
Statement Closed after initial enquiries Cemeteries and crematoria 14-Feb-2024
Summary: We will not investigate this complaint about the Council’s decision to remove a display step Mr X placed on a relative’s grave. This is because an investigation would be unlikely to find fault with the Council’s actions.
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London Borough of Merton (23 015 676)
Statement Closed after initial enquiries Council tax support 09-Feb-2024
Summary: We will not investigate this complaint about the Council’s decision to refuse Mr X’s council tax reduction application. It is reasonable for Mr X to use his statutory right of appeal to the Valuation Tribunal.
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London Borough of Merton (23 005 643)
Statement Upheld Enforcement 07-Feb-2024
Summary: Mr D complains about the way the Council has dealt with planning matters relating to a development behind his home. There was fault in the way enforcement was undertaken which has caused uncertainty. To remedy this, the Council has agreed to re-visit the site. If a breach is found, Mr D may come back to the Ombudsman to consider if there is any unremedied injustice.
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London Borough of Merton (23 017 116)
Statement Closed after initial enquiries Parking and other penalties 06-Feb-2024
Summary: We cannot investigate this complaint about the circumstances around the issuing of a penalty charge notice as it was or could have been considered by London Tribunals.
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London Borough of Merton (23 014 958)
Statement Closed after initial enquiries Traffic management 05-Feb-2024
Summary: We will not investigate this complaint about the Council’s introduction of a discretionary scrappage scheme for non-compliant vehicles. There is insufficient evidence of fault which would warrant an investigation.