Decision search
Your search has 172 results
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Somerset County Council (22 016 914)
Statement Upheld Special educational needs 16-Nov-2023
Summary: Ms X complained that the Council took too long to issue an Education, Health and Care plan for her son after an annual review in November 2021. She also complained her son was not provided with school transport and the Council did not include his views in the final plan. We found there was significant delay, a failure to include Mr Y’s views in the plan and a lack of ‘suitable’ annual review in 2021 and 2022. The Council agreed to apologise, make a payment to Ms X and Mr Y and provide him with additional services.
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Somerset County Council (22 010 348)
Statement Upheld Domiciliary care 15-Nov-2023
Summary: The Council is at fault for failing to properly assess, review and put in preventive measures to support a person with complex needs. To remedy the complaint the Council has agreed to apologise to Mr C and make a symbolic payment to reflect the service failure, distress and uncertainty caused by the Council’s faults. It will also work with Mr C to assess and plan future services for him, review procedures and remind staff about the importance of assessment and support planning.
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Somerset County Council (22 012 687)
Statement Upheld Special educational needs 31-Oct-2023
Summary: We investigated if there were systemic faults in the Council’s administration of annual reviews for pupils with Education, Health and Care plans. We upheld the complaint, finding evidence of repeated delays in the Council telling parents of the outcome of annual reviews and in issuing amended and finalised plans. The Council satisfied us it had taken some steps to address these faults. At the end of this statement, we set out further action the Council has agreed to improve its service in this area.
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Somerset County Council (22 017 441)
Statement Upheld Friends and family carers 18-Oct-2023
Summary: Mr X complains the Council failed to support him through the Special Guardianship process. We find fault with the Council for failing to follow the Statutory Complaints procedure. We have agreed service improvements with the Council and a symbolic payment to Mr X for his time and trouble.
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Somerset County Council (22 006 674)
Statement Upheld Special educational needs 21-Sep-2023
Summary: Mr X complained about the Council’s failure to provide his son, Y, with a suitable education and support for his special educational needs. We found the Council to be at fault. There was significant delay in the process, failure to make adequate alternative provision, poor communication and complaint handling. The Council’s failure to issue an amended final Education, Health and Care Plan prevented Mr X lodging an appeal with the Tribunal. To remedy the injustice caused by these faults, the Council should apologise and make a payment to Mr X as well as taking action to improve its service.
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Somerset County Council (22 013 251)
Statement Upheld Special educational needs 07-Sep-2023
Summary: Mrs C complained the Council caused delays in the Education, Health and Care plan process for Miss X, failed to provide enough alternative provision, and wrongly refused to arrange transport directly to Miss X’s relevant educational provider. We found the Council at fault for causing delays in the EHC plan process and its complaints process. It also failed to provide Miss X with a full-time alternative provision and wrongly refused her school transport request. The Council should apologise and make payment to remedy the injustice its faults caused.
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Somerset County Council (22 014 143)
Statement Upheld Special educational needs 28-Aug-2023
Summary: The Council failed to make sufficient efforts to provide the social care set out in Child Z’s Education, Health and Care plan (EHC plan) since May 2021. This caused him to miss out on care workers to take him to independent activities for a period of nineteen months. It also caused his mother, Ms X, distress as she had to meet the care needs in the meantime, which affected her being able to manage her own physical health conditions. The Council has agreed to apologise and pay Ms X £5,700 - to be used for Child Z’s benefit - to reflect the missed social care provision. The Council has also agreed to pay Ms X £400 to reflect the distress caused to her over this period and carry out several service improvements.
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Somerset County Council (21 018 126)
Statement Upheld Special educational needs 20-Aug-2023
Summary: Mrs X complained about how the Council provided for her son, Mr Y’s, special educational needs. There was fault in how the Council included details of direct payments in Mr Y’s Education Health and Care plans, how it took too long to amend the plan after a review and communicated with her poorly. This caused Mrs X and Mr Y avoidable uncertainty and distress. It also raised Mrs X’s expectations about what direct payments the Council would make. The Council agreed to apologise, pay a financial remedy and improve its practices.
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Somerset County Council (22 015 725)
Statement Upheld Special educational needs 15-Aug-2023
Summary: We have upheld a complaint from Mrs X, that the Council did not properly consider requests she made that it should seek specialist advice as part of an education, health and care (EHC) needs assessment for her daughter. It also delayed in issuing an EHC plan. These faults caused uncertainty for Mrs X and delayed her ability to appeal the EHC plan which later succeeded, thereby causing her a further injustice. The Council accepts these findings. At the end of this statement, we set out the action it has agreed to remedy this injustice.
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Somerset County Council (22 016 033)
Statement Upheld Special educational needs 08-Aug-2023
Summary: Mr F complains that the Council delayed issuing his son’s amended EHC plan after the 2022 annual review. We found there was fault which has caused uncertainty to Mr F and his son. The Council will make a symbolic payment to them to remedy this distress.