Decision search
Your search has 104 results
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Northamptonshire County Council (20 010 011)
Statement Upheld Charging 22-Feb-2022
Summary: Mr B complains that the Council overcharged his late mother for her domiciliary and residential care. The Ombudsman considers that there were errors in the financial assessment for Mr B’s mother’s residential care and, as a result, she should have been charged more for her care. The Ombudsman considers the Council agreeing to write off the additional charges is a suitable remedy.
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Northamptonshire County Council (20 011 542)
Statement Upheld Special educational needs 06-Dec-2021
Summary: The Council was at fault because there was delay of 2 months in issuing an Education, Health and Care plan. The delay caused stress and uncertainty for Mrs X, but her son was already receiving provision through high needs funding in school. To remedy the injustice, the Council will apologise and make the payment set out in this statement.
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Northamptonshire County Council (20 010 941)
Statement Upheld Assessment and care plan 21-Oct-2021
Summary: Mrs X and Miss P complained about the delay in making arrangements to assess and provide support to Mrs X. We have found the Council was at fault. To remedy the injustice caused, the Council has agreed to apologise, make a payment to Miss P in recognition of the financial losses she incurred whilst providing care for Mrs X and review its practices.
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Northamptonshire County Council (20 001 023)
Statement Upheld School transport 11-Oct-2021
Summary: Mrs B complains that the Council did not properly consider her application for school transport for her son D, who has Special Educational Needs. The Ombudsman has found fault in the way the Council considered D’s application. The Council has already exercised discretion to provide transport from the start of the calendar year. It has also agreed to the Ombudsman’s recommendation that it reimburse Mrs B’s transport costs for D from the start of the school year, amend its policy and remind officers of the correct test for deciding whether to provide transport.
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Northamptonshire County Council (20 004 256)
Statement Upheld Charging 28-Sep-2021
Summary: Mr B complains that the Council provided an inaccurate redemption statement for his mother’s Deferred Payment Agreement for care home charges and delayed in issuing an invoice for an overpayment of Direct Payments for home care. The Ombudsman considers that some of the information provided was unclear and there was delay in issuing the Direct Payment invoice. The Council’s offer to write off the debt apart from the outstanding care home fees of £2,804.12 is a suitable remedy for any injustice caused to the family.
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Northamptonshire County Council (20 006 578)
Statement Closed after initial enquiries Covid-19 26-Sep-2021
Summary: We will not investigate Miss X’s complaint about the Council’s insistence she wear a face covering to a contact session. There is insufficient injustice to Miss X.
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Northamptonshire County Council (20 011 591)
Statement Not upheld Child protection 08-Sep-2021
Summary: The Ombudsman does not find fault with the Council for its response to safeguarding concerns for Child X. The Ombudsman also does not find fault with the Council for how it shared information about a referral it received.
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Northamptonshire County Council (20 011 226)
Statement Not upheld Charging 03-Aug-2021
Summary: The Council assessed Mrs Y in line with its charging policy and in line with Annex C of Care and Support Statutory Guidance and so there was no fault in charging Mrs Y for her care.
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Northamptonshire County Council (20 003 633)
Statement Upheld Fostering 03-Aug-2021
Summary: Mr X complained that the Council did not deal with allegations made against him, as a foster carer, fairly. We found there was fault in the Council’s decision. The Council agreed to apologise, make a payment to Mr X and reconsider its decision.
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Northamptonshire County Council (20 003 586)
Statement Upheld Charging 23-Jul-2021
Summary: Mrs E complains about the Council’s demand that she pay £40,805.15 for her late husband’s care home charges, and about the lack of advice provided to her. The Ombudsman considers the Council was wrong to seek to recover this sum, did not advise her properly about her husband’s Personal Expenses Allowance or carry out annual reviews of her husband’s care. The Council has agreed to cancel the £40,805.15 care home charge, apologise to her, pay her £1,120 in recognition of the distress caused and costs unnecessarily incurred, and review its procedures.