Decision search
Your search has 47 results
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Northampton Borough Council (20 014 368)
Statement Not upheld Antisocial behaviour 10-Jan-2022
Summary: There was no fault in the Council’s actions in relation to incidents of fly-tipping reported by Mr X.
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Northampton Borough Council (20 009 782)
Statement Upheld Planning applications 16-Aug-2021
Summary: Mr D complained the Council failed to notify him about a planning application to make changes to a retail site near his property or properly consider the impact on his amenity. Mr D says he lost his opportunity to make representations and suffered unacceptable levels of noise and dust during the works. We have found fault by the Council in its notification but consider the agreed action of an apology provides a suitable remedy.
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Northampton Borough Council (20 001 885)
Statement Upheld Council tax 04-Aug-2021
Summary: The complaint is about the way the Council bills for council tax when a taxpayer is in receipt of council tax reduction. We cannot uphold one part of the complaint, about when the Council sends out bills. But we do find fault that the Council does not send out calculations when it makes a change to its council tax reduction award. The Council has agreed to our recommendations.
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Northampton Borough Council (20 007 761)
Statement Not upheld Planning applications 14-Apr-2021
Summary: Mr C complains about the Council’s consideration of a planning application for an additional storey to an existing block of flats. Mr C says representations made on behalf of the applicant about the availability of parking misled the Planning Committee. Mr C says he will suffer from increased antisocial behaviour and a lack of parking. We have found no fault by the Council.
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Northampton Borough Council (20 010 490)
Statement Closed after initial enquiries Homelessness 10-Mar-2021
Summary: Mr X complained about the Council’s failure to take action to recover rent deposit and advance rent payments after he was assaulted by his landlady in 2019. We should not exercise discretion to investigate this complaint. This is because it concerns matter which he was aware of prior to the 12-month period for accepting complaints.
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Northampton Borough Council (20 011 376)
Statement Closed after initial enquiries Enforcement 08-Mar-2021
Summary: We will not investigate this complaint about the Council deciding not to take enforcement action against an outbuilding. It is unlikely we would find fault by the Council has caused the complainant injustice that warrants our involvement.
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Northampton Borough Council (20 010 463)
Statement Closed after initial enquiries Refuse and recycling 19-Feb-2021
Summary: We will not investigate Mr C’s complaint about the quality of street cleaning in his local area. This is because we are unlikely to find fault with how the Council has dealt with the matter.
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Northampton Borough Council (20 009 120)
Statement Closed after initial enquiries Covid-19 03-Feb-2021
Summary: We will not investigate Mr X’s complaint about how the Council has treated his businesses during COVID-19. This is because there is not enough evidence of fault by the Council.
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Northampton Borough Council (20 000 712)
Statement Upheld Planning applications 22-Dec-2020
Summary: The Council is at fault for refusing to respond to Mr X’s complaint and for threatening him with legal action. The Council should apologise, pay Mr X £250 and take action to improve its complaint handling. I have stopped investigating the other parts of
Mr X’s complaint as he has moved away from the area and so there is no continuing injustice to him. -
Northampton Borough Council (20 007 035)
Statement Closed after initial enquiries Licensing 11-Dec-2020
Summary: We will not investigate this complaint about the Council revoking a taxi license. This is because it is reasonable to expect Mr Y to use his right of appeal to the courts.