Decision search
Your search has 207 results
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North Yorkshire County Council (22 015 220)
Statement Upheld Other 10-Nov-2023
Summary: Ms X complained about the Council’s disproportionate enquiries into the education she provided to her child at home. We have found one area of fault because the Council took long to resolve the matter. This caused avoidable distress to Ms X. However, the Council has already apologised to her, and we consider this to be a suitable remedy. We did not find evidence that Ms X was bullied by the Council or that it should not have made the enquiries it did.
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North Yorkshire County Council (22 013 262)
Report Upheld Charging 03-Oct-2023
Summary: Mr X complained about the Council’s financial assessment for his mother, Mrs Y’s residential care charges and its decision to treat monetary gifts to her children and grandchildren as notional capital. Mr X says this means Mrs Y was responsible for the full cost of her care for longer than she should have been. It resulted in significant arrears of care fees and a risk to Mrs Y’s place at the care home.
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North Yorkshire County Council (22 002 863)
Statement Upheld Charging 02-Oct-2023
Summary: The complaint concerned the care fees due for Ms B’s late aunt. She says that because the issue with the fees was not resolved it was not possible to apply for probate and wind up the estate. She said this caused her, and her parents, who has also acted in pursuing the matter with the Council, distress and time and trouble. There was fault which caused injustice. The Council should apologise and make a payment.
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North Yorkshire County Council (22 017 529)
Statement Upheld Charging 28-Sep-2023
Summary: The Council repeatedly missed opportunities to assess Mrs Z’s mental capacity regarding her ability to manage her finances when this was in doubt. As a result, its decision to charge her for the full cost of her care fees for several years before she died, based on incomplete information regarding her finances, was fault. This fault caused significant uncertainty and distress to her relative, Mr X, who is the executor of her will. The Council’s communication and complaint handling with Mr X has also been poor. In recognition of the uncertainty caused by the Council’s inadequate assessments of Mrs Z’s finances, the Council has agreed to write off the £21,987.06 debt it says she owes. The Council will also apologise to Mr X, pays him £350 to recognise his own frustration and time and trouble and carry out several service improvements to prevent this fault occurring in future.
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North Yorkshire County Council (22 013 230)
Statement Closed after initial enquiries Special educational needs 31-Aug-2023
Summary: We will not investigate this complaint about how the Council carried out an Education Health and Care needs assessment. This is because the Council has largely upheld the complaint and provided a suitable remedy. An investigation by the Ombudsman would unlikely add to the one carried out by the Council.
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North Yorkshire County Council (22 016 258)
Statement Upheld Alternative provision 29-Jun-2023
Summary: Mrs X complained the Council failed to complete the recommendations it identified as being necessary in October 2022, after it upheld her complaint that it had not provided her son L, with an education for over 12 months. Mrs X said L remained without any educational provision or an up-to-date Education, Health and Care Plan. The Council failed to implement some of its own recommendations, failed to ensure L received the specialist provision from October 2022 to June 2023 and failed to review L’s Education Health and Care Plan in line with the statutory guidance. The Council agreed to pay Mrs X £5,150 to recognise the distress caused and lack of education, and it will issue L’s amended plan within one month.
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North Yorkshire County Council (21 017 789)
Statement Closed after initial enquiries Assessment and care plan 29-May-2023
Summary: We will not investigate Mrs C’s complaint about the way the Council reviewed her late mother’s care arrangements because it is unlikely we would find fault. Mrs C’s complaint about the support provided by the Care Provider is late as she was aware of issues from late 2019 and could have complained to us sooner. Mrs C wanted the Care Provider to reimburse 50% of care fees paid. We will not investigate this complaint because it is unlikely we could achieve the outcome Mrs C wants.
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North Yorkshire County Council (22 013 390)
Statement Closed after initial enquiries Other 22-May-2023
Summary: We will not investigate this complaint about carers at Mrs X’s independent living accommodation accusing her of being trouble and telling her to return to her room and not come out. This is because the complaint is late and there are no good reasons for why Mrs X did not complain about the matter earlier.
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North Yorkshire County Council (22 014 921)
Statement Not upheld Leisure and culture 21-May-2023
Summary: Mr X complained the Council is stopping him from accessing his email account on the library computers. He said the Council blocking the access means he is unable to communicate by email as the library internet is his only means to access the account. The Council was not at fault.
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North Yorkshire County Council (22 015 383)
Statement Not upheld Traffic management 21-May-2023
Summary: Mr X complains the Council failed to follow the correct procedure when removing an Experimental Regulation Traffic Order. We do not find fault with the Council.