Decision search
Your search has 13 results
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Kettering Borough Council (20 011 625)
Statement Upheld Council tax 24-Jun-2021
Summary: Mr X complained about how the Council dealt with the council tax on a property he jointly owned with his mother. He said the Council incorrectly informed him that the property was exempt from council tax. The Council was at fault because it did not properly check who owned the property. It also failed to communicate effectively with Mr X. This caused Mr X frustration. The Council has already made procedural changes to prevent recurrence of the fault. It will also apologise to Mr X and pay him £100 for the time and trouble the matter caused him.
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Kettering Borough Council (20 007 062)
Statement Closed after initial enquiries Other 16-Mar-2021
Summary: Mr X complains the Council failed to recognise errors on plans when it approved a planning application for a new house next to his home. We cannot consider this complaint as the decision to approve the application was made by the Planning Inspectorate which is not within our jurisdiction.
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Kettering Borough Council (20 011 194)
Statement Closed after initial enquiries Councillor conduct and standards 05-Mar-2021
Summary: Mr X complains about the actions of a Council solicitor which he says were unprofessional. We will not investigate this complaint. If Mr X believes the Council has broken a binding legal agreement, he can take the matter to court.
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Kettering Borough Council (20 007 569)
Statement Closed after initial enquiries Other 16-Dec-2020
Summary: We will not investigate Mrs X’s complaint about the Council’s decision regarding her application for the extended retail discount available due to COVID-19. This is because there is not enough evidence of fault by the Council.
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Kettering Borough Council (19 010 250)
Statement Upheld Other 13-Oct-2020
Summary: Mr B complains about how the Council dealt with an alleged breach of planning control at his property. The Ombudsman finds that the Council’s communications about this matter were not clear enough and that this led to injustice for Mr B. The Council has agreed to apologise to Mr B and to pay him £250.
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Kettering Borough Council (20 000 424)
Statement Closed after initial enquiries Planning applications 25-Sep-2020
Summary: Ms X complained about the Council’s decision to approve a planning application for development to a nearby property which she says has affected her residential amenity. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.
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Kettering Borough Council (20 001 675)
Statement Closed after initial enquiries Covid-19 19-Aug-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s decision that the complainant does not qualify for a small business grant (Covid-19 support). This is because there is insufficient evidence of fault by the Council.
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Kettering Borough Council (19 016 070)
Statement Closed after initial enquiries Planning applications 20-Feb-2020
Summary: The Ombudsman will not investigate Mr X and Mrs Y’s complaint about the Council’s refusal to provide information relating to previous planning applications at their property without charge. They have made a ‘freedom of information’ request and if they are not happy with the Council’s handling of the request it would be reasonable for them to take the matter to the Information Commissioner. We cannot investigate their concerns about the Council’s handling of their planning application as they have appealed to the Planning Inspectorate.
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Kettering Borough Council (19 011 973)
Statement Closed after initial enquiries Enforcement 18-Dec-2019
Summary: The Ombudsman will not investigate Mr X’s complaint that the Council has failed to taken enforcement action for a breach of planning control which is on land next to a footpath he uses. The Council has explained its actions and has not caused Mr X an injustice.
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Kettering Borough Council (19 011 248)
Statement Closed after initial enquiries Enforcement 09-Dec-2019
Summary: The Ombudsman will not investigate Mr B’s complaint about the way the Council has dealt with a planning and enforcement matter. Further consideration of the complaint is unlikely to find fault with the way the Council has made its decisions.