Decision search
Your search has 52 results
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Harrogate Borough Council (22 014 589)
Statement Upheld Disabled facilities grants 27-Jul-2023
Summary: We found fault in the way the Council handled the complainant’s (Miss X) Disabled Facilities Grant (DFG). This fault caused Miss X injustice. The Council agreed to apologise, make payments for the delays in carrying out remedial works and distress and review its process of supervising the quality of works carried out by its contractors.
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Harrogate Borough Council (22 001 623)
Statement Not upheld Planning applications 02-Apr-2023
Summary: Mr X complained about the way the Council dealt with noise from a new pre-school nursery. He said the noise is a disturbance and has caused unnecessary distress and frustration. We do not find the Council at fault.
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Harrogate Borough Council (22 015 626)
Statement Closed after initial enquiries Building control 03-Mar-2023
Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.
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Harrogate Borough Council (22 013 632)
Statement Closed after initial enquiries Licensing 01-Feb-2023
Summary: We will not investigate this complaint about decisions taken by the Council in connection with Mr X’s business. This is because the complaint falls outside our jurisdiction due to the passage of time and because Mr X has a court remedy against the Council if he believes its decisions have wrongly led to a loss of revenue totalling thousands of pounds.
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Harrogate Borough Council (22 012 692)
Statement Closed after initial enquiries Trees 17-Jan-2023
Summary: We will not investigate this complaint about the Council’s refusal to carry out work to a tree overhanging the complainant’s garden. This is because there is not enough evidence of fault by the Council.
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Harrogate Borough Council (22 011 551)
Statement Closed after initial enquiries Refuse and recycling 15-Dec-2022
Summary: We will not investigate this complaint about damages to property allegedly caused by the refuse collection service. Further investigation would not lead to a different outcome as we cannot decide who is liable for any damage.
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Harrogate Borough Council (22 009 021)
Statement Closed after initial enquiries Planning applications 17-Nov-2022
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
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Harrogate Borough Council (21 015 928)
Statement Not upheld Planning applications 27-Oct-2022
Summary: Mr X complained about the way the Council decided a planning application for a development near his home. He says there were errors in the information presented to, and not all the relevant information was properly considered by, the Council before it made its decision to approve the application. We have not found fault by the Council in the way it determined the application.
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Harrogate Borough Council (22 009 472)
Statement Closed after initial enquiries Building control 20-Oct-2022
Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.
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Harrogate Borough Council (22 007 814)
Statement Closed after initial enquiries Enforcement 09-Oct-2022
Summary: We will not investigate Mr X’s complaint about the way the Council has dealt with planning enforcement issues affecting land close to his home over a number of years. This is because we will not investigate late complaints and because we are unlikely to find evidence of fault by the Council in relation to recent events sufficient to warrant an investigation.