Decision search
Your search has 657 results
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Essex County Council (23 009 675)
Statement Upheld Special educational needs 02-Apr-2024
Summary: Mrs D complained the Council failed to provide her daughter with a suitable education when she was not attending school. We find the Council was at fault for failing to deliver a suitable education. The Council has agreed to our recommendations to address the injustice caused by fault.
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Essex County Council (23 018 850)
Statement Closed after initial enquiries Special educational needs 28-Mar-2024
Summary: We cannot investigate Mrs X’s complaint about the Council’s refusal to assess her daughter for an Education Health and Care Plan. This is because Mrs X has used her right of appeal against the Council’s decision.
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Essex County Council (23 017 233)
Statement Upheld Special educational needs 21-Mar-2024
Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to an appropriate remedy for the delay.
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Essex County Council (23 015 959)
Statement Closed after initial enquiries Parking and other penalties 20-Mar-2024
Summary: We will not investigate Miss X’s complaint about the refusal to extend her disabled parking bay. This is because there is not enough evidence of fault by the Council. The injustice Miss X claims also results primarily from the actions of third parties, rather than the Council’s decision.
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Essex County Council (23 017 210)
Statement Upheld Special educational needs 20-Mar-2024
Summary: We will not investigate Ms X’s complaint about delay in the Council completing her child’s Education, Health and Care needs assessment. This is because the Council has agreed to resolve the complaint early by a proportionate remedy for the injustice caused.
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Essex County Council (23 017 510)
Statement Closed after initial enquiries Special educational needs 20-Mar-2024
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her son’s Education Health and Care (EHC) Plan annual review. This is because the injustice she claims stems from the content of the Plan and if Ms X disagrees with this it would have been reasonable for her to appeal.
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Essex County Council (23 007 066)
Statement Upheld Special educational needs 20-Mar-2024
Summary: There was fault by the Council. There was delay of one year in completing the Education, Health and Care Plan needs assessment process. There was also delay in arranging alternative education provision once the Council became aware that a child was not in school. An apology, payment and service improvements remedy the injustice caused from loss of suitable education.
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Essex County Council (23 017 205)
Statement Closed after initial enquiries Looked after children 19-Mar-2024
Summary: We will not investigate Mr X’s complaint about the Council’s communication with him regarding his child, Y, who is a looked after child. The Council has already apologised for delays in sending a report, and further investigation is unlikely to achieve a different outcome.
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Essex County Council (23 009 545)
Statement Upheld Domiciliary care 19-Mar-2024
Summary: Mrs X complained about the actions of the care provider arranged by the Council after her father, Mr Y, fell at home. There was fault in how the care provider, acting on behalf of the Council, arranged for Mr Y to go into a care home, without seeking the Council’s approval first. This led to Mr Y being charged for care he would not have been. The Council agreed to apologise, reimburse some of the care fees Mr Y was charged and remind its providers about the correct procedure to follow in future.
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Essex County Council (23 006 438)
Statement Upheld Special educational needs 19-Mar-2024
Summary: Ms X complained about the time the Council took to carry out an Education, Health and Care needs assessment and issue a final Education, Health and Care plan for her son, causing her and her son frustration and uncertainty. The Council has agreed to apologise to Ms X and make a payment for the frustration and uncertainly caused by the delay.