Decision search
Your search has 157 results
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Cumbria County Council (22 013 705)
Statement Upheld Alternative provision 12-Dec-2023
Summary: Ms X complains the Council failed to make alternative education provision for her daughter Y when she could not attend school. There is no evidence of fault in how the Council made its decision that it did not have a duty to provide alternative education provision for Y. The Council is at fault for not recording its decision that Y’s high school could meet her needs, for not providing an update to Ms X as to whether it would commence legal proceedings and for failing to consider Ms X’s complaint in accordance with its complaints procedure. These faults caused distress to Ms X which the Council will remedy by apologising and making a symbolic payment of £200 to her.
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Cumbria County Council (22 016 636)
Statement Upheld Alternative provision 08-Aug-2023
Summary: Ms X complained the Council failed to provide education for her child following their exclusion from school. We found fault with the Council for delaying provision of suitable alternative provision. The Council agreed to pay Ms X £1,900 to address Y’s missed educational provision caused through the Council’s delays. The Council also agreed to apologise to Ms X and pay her £250 for the inconvenience, frustration and distress caused.
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Cumbria County Council (22 015 038)
Statement Upheld Other 27-Jul-2023
Summary: Miss X complained about how a Care Provider acting on behalf of the Council failed to meet her daughter’s basic needs. We have found fault causing an injustice to Miss X and her daughter. The Council has agreed to apologise, make a financial payment and monitor the service.
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Cumbria County Council (22 014 043)
Statement Upheld Special educational needs 20-Jul-2023
Summary: The Council was at fault for not ensuring the correct toilet facility was in place for a child. This caused some injustice as the child did not have access to the correct toilet facilities. The Council agreed to apologise.
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Cumbria County Council (22 016 433)
Statement Upheld Safeguarding 19-Jul-2023
Summary: Miss L complained the Council failed to assess and meet her late mother, Mrs X’s, care needs, to assess her need for care or to assess her and her stepfather, Mr X’s, support needs as carers. She also complained the Council failed to take action about her safeguarding concerns and failed to respond to her complaint. The Council failed to offer Miss L a care needs assessment or a carer’s assessment, delayed taking action on safeguarding concerns she reported and delayed responding to her complaint. This caused Miss L distress, frustration and uncertainty. The Council agreed to apologise, pay Miss L a symbolic amount of £500 and remind staff of its adult social care duties and its complaints procedures.
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Cumbria County Council (22 015 254)
Statement Not upheld Enforcement 29-Jun-2023
Summary: Mr X complained about the Council’s delayed response to a breach of planning control at a quarry near his house. The Council was not at fault.
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Cumbria County Council (22 015 902)
Statement Upheld Residential care 05-Jun-2023
Summary: We uphold Mrs X’s complaint about respite care provided to her late father, Mr Y. The Council accepted fault for not following Mr Y’s care plan, causing injustice to Mrs X and Mr Y, and has agreed to provide a financial remedy to Mrs X in view of the injustice it has already acknowledged. We will not investigate Mrs X’s complaint about the Trust, ICB and Council in relation to an assessment for NHS Continuing Healthcare. This is because it is unlikely we could add to the response already provided by the organisations.
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Cumbria County Council (22 013 806)
Statement Upheld Other 14-May-2023
Summary: We uphold Mr X’s complaint the Council failed to comply with the Children Act statutory complaints’ procedure. The Council has now agreed to do so.
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Cumbria County Council (22 017 444)
Statement Closed after initial enquiries Safeguarding 08-May-2023
Summary: We will not investigate this complaint about the Council removing Mrs X’s husband from their home. We could not achieve a meaningful outcome at this early stage of events. When the Council has completed the safeguarding process, it is open to Mrs X to complain to the Council then the Ombudsman.
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Cumbria County Council (22 018 168)
Statement Closed after initial enquiries Parking and other penalties 25-Apr-2023
Summary: We will not investigate this complaint about Penalty Charge Notice. This is because it is reasonable to expect Mr Y to appeal to the Traffic Enforcement Centre and then the Traffic Penalty Tribunal.