Decision search
Your search has 9 results
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Corby Borough Council (20 013 903)
Statement Upheld Covid-19 04-Nov-2021
Summary: Mrs X complained the Council wrongly refused her a business grant, withdrew a business rates credit in error and handled her complaints poorly. She said she suffered financial loss, distress, time and trouble. We found the Council at fault. We recommended the Council provide Mrs X with an apology, £150 for time and trouble, £150 for distress, £10,000 for the missed grant and act to prevent recurrence.
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Corby Borough Council (20 001 807)
Statement Upheld Council tax 27-Apr-2021
Summary: Ms X complained the Council applied Council Tax to an annex on her house despite the annex being exempt. Ms X complained the Council sent the Council Tax charges to debt collection agencies causing additional debt collection charges. The Council has admitted fault for charging Council Tax and has refunded Ms X the overpayments she made. The Ombudsman found the Council was at fault for charging council tax despite having the relevant information to know the property was exempt and the subsequent debt collection activity. The Council agreed to the Ombudsman recommendations to refunds any debt collection charges and provide Ms X with an apology and £900 for the avoidable distress, frustration and financial hardship it caused.
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Corby Borough Council (20 008 852)
Statement Closed after initial enquiries Other 11-Jan-2021
Summary: We will not investigate Mr X’s complaint about the Council’s response to his request for information. This is because the Information Commissioner’s Office is the appropriate body to consider Mr X’s complaint.
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Corby Borough Council (18 012 217)
Statement Upheld Council tax 27-Jul-2020
Summary: Miss Q complains the Council has not made reasonable adjustments to its communications; adjustments she needs, due to her disability. It has also not backdated an award of council tax support. The Ombudsman upholds the complaint, due to some concerns about the Council’s record keeping, and its exploration of Miss Q’s requests and communications. The Council has agreed to our recommendations.
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Corby Borough Council (19 012 468)
Statement Closed after initial enquiries Housing benefit and council tax benefit 08-Jan-2020
Summary: Mrs X complains that the Council has decided to recover an overpayment of housing benefit and to seek payment of Council tax from 16 years prior. The Ombudsman will not investigate this complaint because she has appealed to a tribunal.
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Corby Borough Council (19 010 482)
Statement Closed after initial enquiries Council tax support 02-Dec-2019
Summary: Mr X complains about the way the Council has dealt with his council tax support claims. The Ombudsman will not investigate this complaint because he had a right of appeal to a Valuation Tribunal and there is no evidence of fault by the Council. Further, part of the complaint is out of time.
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Corby Borough Council (19 008 828)
Statement Closed after initial enquiries Other 16-Oct-2019
Summary: Mr X complains the Council has failed to respond to a complaint he made about a contractual matter. He says its failure to respond meant he had to take legal action to recover fees and expenses he was due. He wants it to investigate his complaint and apologise to him for not responding to his concerns. The Ombudsman cannot investigate Mr X’s complaint because the issues he complains about are out of our jurisdiction.
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Corby Borough Council (18 013 976)
Statement Upheld Homelessness 07-Oct-2019
Summary: The Council was at fault for failing to make accommodation available to Miss B for two weeks after she became homeless, despite knowing of her impending homelessness four weeks in advance. Miss B experienced distress and uncertainty during this two-week period, and paid for hotels. The Council has agreed to apologise to Miss B and make a payment of £350 to recognise her injustice.
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Corby Borough Council (19 006 125)
Statement Closed after initial enquiries Homelessness 17-Sep-2019
Summary: Mr X complained about the Council’s consideration of his homeless and housing waiting list application. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault by the Council which would warrant an investigation.