Decision search
Your search has 25 results
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Daventry District Council (20 004 766)
Statement Upheld Antisocial behaviour 23-May-2022
Summary: Ms C complained about the Council’s response to her reports of noise and anti-social behaviour and that she suffered unacceptable levels of both for longer than necessary. We have found fault by the Council in the way it dealt with Ms C’s Community Trigger request but consider the agreed actions of an apology, £300 and staff guidance provide a suitable remedy.
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Daventry District Council (20 011 799)
Statement Upheld Licensing 06-Jul-2021
Summary: Mr X complains the Council refused to accept his license application by email and handled his complaint poorly, causing upset and inconvenience. We find the Council at fault as it does not ensure people can complete electronic license applications and it delayed addressing Mr X’s complaint. We recommend the Council provides Mr X with an apology, payment and acts to prevent recurrence.
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Daventry District Council (20 014 035)
Statement Closed after initial enquiries Planning applications 24-Jun-2021
Summary: We will not investigate Mr C’s complaint that the Council mishandled and refused two retrospective planning applications he put in for a porch. This is because Mr C put in an appeal to the planning inspector against the first decision. Also, it was reasonable for Mr C to put in an appeal against the Council’s refusal of his second application.
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Daventry District Council (21 001 192)
Statement Closed after initial enquiries Planning applications 17-Jun-2021
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault. The complainant has also not suffered significant injustice.
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Daventry District Council (20 007 727)
Statement Not upheld Other 10-May-2021
Summary: Mr B complained that the Council wrongly approved the transfer of public open space on the estate on which he lives to a management company despite the transfer document providing no means for the company to recover the costs of maintaining the land from residents. The Ombudsman found no fault on the Council’s part.
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Daventry District Council (19 017 815)
Statement Upheld Disabled facilities grants 03-Dec-2020
Summary: Mrs X complains about the Council’s handling of her application for a Disabled Facilities Grant between 2017 and 2020. The Ombudsman has found fault because the Council took too long to progress the adaptations for the benefit of her disabled son. This caused frustration, distress and inconvenience. To remedy this injustice the Council has agreed to apologise, make a payment to Mrs X and review its practices.
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Daventry District Council (20 004 134)
Statement Closed after initial enquiries Planning applications 08-Oct-2020
Summary: The Ombudsman will not investigate this complaint about how the Council dealt with a planning application. This is because he is unlikely to find fault by the Council.
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Daventry District Council (19 020 246)
Statement Not upheld Planning applications 07-Oct-2020
Summary: Mrs X complains the Council’s decisions on certain planning and licensing applications are affected by bias, causing her distress, outrage and financial loss. The Ombudsman finds no fault in the Council’s decision making.
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Daventry District Council (20 003 218)
Statement Closed after initial enquiries Building control 18-Sep-2020
Summary: Mr X complains the Council failed to ensure builders carried out work to his mother’s property to the correct standard. The Ombudsman will not investigate this complaint as we are unlikely to find fault.
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Daventry District Council (20 002 243)
Statement Closed after initial enquiries Planning applications 14-Sep-2020
Summary: Mr X complains about the way the Council dealt with his planning application. The Ombudsman will not investigate this complaint because he could appeal to a Planning Inspector.