Decision search
Your search has 115 results
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Rochdale Metropolitan Borough Council (21 012 747)
Statement Upheld Safeguarding 20-Jan-2022
Summary: We will not investigate this complaint about poor quality of care in a care home before Mrs Y’s death. The Council has carried out a Serious Incident Practice Review and it will share its report with Mrs X when it is completed. It is unlikely our involvement would add to the Council’s investigation or lead to a different outcome at this time.
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Rochdale Metropolitan Borough Council (21 007 090)
Statement Closed after initial enquiries Allocations 11-Oct-2021
Summary: We will not investigate this complaint that the Council will not let the complainant apply for houses from the housing register. This is because there is insufficient evidence of fault by the Council.
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Rochdale Metropolitan Borough Council (20 009 537)
Statement Upheld Charging 21-Sep-2021
Summary: There was fault in the Council’s communication about the charges for care home fees, a failure to carry out a financial assessment and a long delay in the Council’s response to Mrs B’s complaint. The Council also failed to consider whether Mrs C had any disability related expenditure. The Council has agreed to apologise, carry out a review of the financial assessments, pay a financial remedy and carry out service improvements.
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Rochdale Metropolitan Borough Council (21 004 027)
Statement Closed after initial enquiries Planning applications 06-Sep-2021
Summary: We will not investigate this complaint about the Council’s decision to grant planning permission for an outbuilding in Mrs X’s neighbour’s garden. This is because Mrs X was not caused an injustice as a result of fault in the way it dealt with the first planning application and there is no evidence of fault in the way the Council dealt with a second application.
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Rochdale Metropolitan Borough Council (20 013 548)
Statement Not upheld Covid-19 31-Aug-2021
Summary: Ms X complains the Council failed to look after her mother properly while she was living in Meavy View Retirement Home during the COVID-19 pandemic. We have discontinued the investigation into this complaint, as the Council is not accountable for what went on at Meavy View Retirement Home.
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Rochdale Metropolitan Borough Council (21 006 216)
Statement Closed after initial enquiries Refuse and recycling 27-Aug-2021
Summary: We will not exercise discretion to investigate this complaint about damage caused to the complainant’s dry-stone wall by the Council’s refuse collection truck. This is because it is reasonable to expect the complainant to go to court to determine any liability owed by the Council.
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Rochdale Metropolitan Borough Council (20 014 177)
Statement Upheld Residential care 25-Aug-2021
Summary: Mrs X complained that when her late mother, Mrs Y, stayed in Carder’s Court Care Home, the Care Provider lost her gold chain. Also, that it did not tell the family about its policy on valuables. She says this caused distress to the family. We found the Care Provider did not have suitable policies in place and did not hold an accurate record of Mrs Y’s belongings. The Council has agreed to apologise and pay Mrs X £500 to recognise the loss of the necklace and the distress this caused. The Council has already completed work with the Care Provider and made changes to its contracts to reduce the risk of this happening to others.
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Rochdale Metropolitan Borough Council (21 005 544)
Statement Closed after initial enquiries School admissions 17-Aug-2021
Summary: We will not investigate Miss X’s complaint that the Council’s Schools Admissions Appeal Panel failed to provide her child with a place at their preferred school. It is unlikely the Ombudsman would find fault which caused them to lose out on a school place.
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Rochdale Metropolitan Borough Council (21 003 982)
Statement Closed after initial enquiries Enforcement 06-Aug-2021
Summary: We will not investigate Miss X’s complaint about the Council’s decision to take no enforcement action against works done by her neighbour in their back garden. There is not enough evidence of fault by the Council in making its decision to justify us investigating. We also cannot achieve the outcome Miss X seeks from the complaint.
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Rochdale Metropolitan Borough Council (21 004 162)
Statement Closed after initial enquiries Councillor conduct and standards 06-Aug-2021
Summary: We will not investigate how the Council’s Deputy Monitoring Officer considered complaints about the conduct of a councillor. It is unlikely an investigation would find fault affected the Deputy Monitoring Officer’s decision to take no further action.