Decision search
Your search has 115 results
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Rochdale Metropolitan Borough Council (23 003 014)
Statement Closed after initial enquiries Allocations 27-Sep-2023
Summary: We will not exercise discretion to investigate this complaint about the Council’s consideration of Mrs X’s transfer application. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.
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Rochdale Metropolitan Borough Council (23 008 808)
Statement Closed after initial enquiries Councillor conduct and standards 19-Sep-2023
Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Rochdale Metropolitan Borough Council (22 007 579)
Statement Upheld Residential care 12-Sep-2023
Summary: Mrs X complained the Council commissioned care home, failed to provide her mother, Mrs Y, with appropriate care and support which led to a hospital admission and the Council failed to carry out a safeguarding investigation about this. The care provider was at fault for poor record keeping. The Council was also at fault for poor communication, failure to undertake a formal safeguarding investigation and delays in responding to Mrs X’s complaint. This caused Mrs X and Mrs Y distress, frustration and uncertainty. The Council has agreed to apologise, make a payment and provide evidence it has undertaken further staff training in safeguarding.
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Rochdale Metropolitan Borough Council (22 015 825)
Statement Not upheld Rights of way 07-Sep-2023
Summary: Mrs X complains on behalf of her friend Mrs Y. Mrs X says the Council made a wrong decision which resulted in public equestrian access through a fence being obstructed. I have discontinued my investigation into Mrs X’s complaint as a further investigation would not lead to a different outcome and we cannot achieve the outcome Mrs X and Mrs Y are seeking. Due to jurisdictional constraints we cannot investigate the actions of the charity and landowner involved in this complaint.
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Rochdale Metropolitan Borough Council (23 005 586)
Statement Closed after initial enquiries Councillor conduct and standards 15-Aug-2023
Summary: We will not investigate this complaint about how the Council’s Deputy Monitoring Officer dealt with a complaint about the conduct of councillors. This is because we are unlikely to find fault by the Council.
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Rochdale Metropolitan Borough Council (23 006 556)
Statement Closed after initial enquiries Councillor conduct and standards 03-Aug-2023
Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a complaint about the conduct of councillors. This is because we are unlikely to find fault by the Council.
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Rochdale Metropolitan Borough Council (22 017 337)
Statement Closed after initial enquiries Council tax 18-Jul-2023
Summary: We will not investigate this complaint about council tax arrears and bailiff action. This is because there is insufficient evidence of fault by the Council and because the Council has provided a fair response.
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Rochdale Metropolitan Borough Council (23 003 145)
Statement Closed after initial enquiries Traffic management 13-Jul-2023
Summary: We will not investigate this complaint about the Council’s consideration of a traffic regulation order on a residents’ parking scheme. There is insufficient evidence of fault which would warrant an investigation.
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Rochdale Metropolitan Borough Council (22 017 587)
Statement Closed after initial enquiries Private housing 04-Jul-2023
Summary: Mr X complains about the Council’s handling of matters relating to his tenancy of a privately rented property he left in 2022 and about its handling of matters since then. We will not investigate the complaint because there are no grounds which warrant an investigation and because we cannot obtain the outcome Mr X seeks.
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Rochdale Metropolitan Borough Council (23 001 524)
Statement Closed after initial enquiries Child protection 02-Jul-2023
Summary: We will not investigate this complaint about the Council’s alleged failure to appropriately safeguard Mr X’s child Y. This is because an investigation would be unlikely to lead to a different outcome for Mr X.