Decision search
Your search has 323 results
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London Borough of Tower Hamlets (23 016 750)
Statement Closed after initial enquiries Special educational needs 18-Mar-2024
Summary: We will not investigate this complaint about the Council’s failure to make educational provision for the complainant’s daughter. This is because the complaint has been upheld and investigation would not lead to a different outcome.
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London Borough of Tower Hamlets (23 012 022)
Statement Upheld Refuse and recycling 18-Mar-2024
Summary: Mr X complained that the Council regularly failed to collect his household recycling despite him repeatedly reporting issues. We found service failure by the Council in relation to missed recycling collections over several months. We also found the Council’s complaint handling was poor. In recognition of the injustice caused, the Council has agreed to apologise to Mr X and make a payment to him.
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London Borough of Tower Hamlets (23 019 110)
Statement Upheld Parking and other penalties 14-Mar-2024
Summary: We will not investigate Mr X’s complaint about the Council’s rejection of his representations against a penalty charge notice. This is because the Council has cancelled the PCN and apologised to Mr X and this provides a suitable remedy for the complaint.
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London Borough of Tower Hamlets (23 017 891)
Statement Closed after initial enquiries Homelessness 12-Mar-2024
Summary: We will not investigate Mr X’s complaint about the level of the Council’s payment to remedy Mr Y’s injustice following a previous Ombudsman decision. There is insufficient fault in the way the Council considered the level of payment to justify our involvement.
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London Borough of Tower Hamlets (23 016 315)
Statement Closed after initial enquiries Parking and other penalties 12-Mar-2024
Summary: We will not investigate this complaint about parking issues outside the complainant’s home. This is because there is insufficient evidence of fault by the Council and it is unlikely an investigation would lead to a different outcome.
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London Borough of Tower Hamlets (23 003 632)
Statement Upheld Other 12-Mar-2024
Summary: Mr X complained about the actions of the Council, NHS and schools involved with his disabled child, W. The Council was at fault for delay in responding to Mr X’s complaint. This caused him avoidable frustration. To remedy this, the Council will pay Mr X £250. The Council’s complaint response was suitably independent and thorough, so I have not investigated the substantive matters Mr X complained to the Ombudsman about.
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London Borough of Tower Hamlets (23 016 846)
Statement Closed after initial enquiries Disabled children 12-Mar-2024
Summary: We will not investigate this complaint about the Council refusing an appeal for a blue badge. This is because we are unlikely to find fault by the Council which carried out a mobility assessment in accordance with government guidance. It is not our role to question the merits of a properly made decision.
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London Borough of Tower Hamlets (23 005 790)
Statement Upheld Child protection 11-Mar-2024
Summary: Ms X complained the Council failed to follow statutory guidance and its own policies when it held an Initial Child Protection Conference regarding her child, Y. The Council was at fault for failing to provide Ms X with all the reports for the conference. There was also fault in the Council’s record keeping. The Council has already apologised for the faults, and this was sufficient to remedy any injustice caused.
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London Borough of Tower Hamlets (23 016 713)
Statement Closed after initial enquiries Other 11-Mar-2024
Summary: Mr X complains a phone call with a Council officer caused him distress. He also complains about the Council’s investigation of his complaint. We will not investigate because there is insufficient evidence of fault to warrant an investigation.
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London Borough of Tower Hamlets (23 018 065)
Statement Closed after initial enquiries Other 08-Mar-2024
Summary: We will not investigate this complaint about a data breach and Council officers’ conduct in 2021. There is not a good reason for the delay in Mr X bringing the matter to the Ombudsman, and the Information Commissioner is best placed to consider concerns about how organisations handle people’s data.