Decision search
Your search has 86 results
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Bracknell Forest Council (18 009 168)
Statement Upheld Child protection 30-Sep-2019
Summary: Miss X complains the Council has not implemented recommendations that were made at stage two and three of the statutory complaint procedure. The Ombudsman finds fault with how the Council considered the recommendations. We have recommended the Council reconsider its decision and make a financial payment to Miss X.
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Bracknell Forest Council (19 005 843)
Statement Closed after initial enquiries Leisure and culture 26-Sep-2019
Summary: The Ombudsman will not investigate Mr A’s complaint that the way the Council has dealt with repairs to a wall has been a waste of money. The central events happened more than a year ago so are outside the Ombudsman’s jurisdiction and there are no good reasons why a complaint could not have been brought sooner. In addition, the Ombudsman cannot investigate complaints where the alleged injustice affects all or most of the residents of the area.
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Bracknell Forest Council (19 001 572)
Statement Upheld Special educational needs 06-Sep-2019
Summary: Mrs X complains about the Council’s handling of her son’s Education and Health Care Plans and its refusal to investigate her complaint, causing stress and financial loss. The Ombudsman cannot consider any complaints related to Mrs X’s appeal to the SEN Tribunal. The Ombudsman finds fault in the Council’s refusal to investigate Mrs X’s complaint but finds this did not cause significant injustice.
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Bracknell Forest Council (19 004 286)
Statement Closed after initial enquiries Antisocial behaviour 09-Aug-2019
Summary: The Ombudsman will not investigate Mr X’s complaint about an alleged cover up by the Council and a failure to follow its complaints procedure. This is because we are unlikely to find fault in the Council’s actions. And we do not consider that Mr X has suffered a significant personal injustice which warrants an Ombudsman investigation.
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Bracknell Forest Council (19 004 057)
Statement Closed after initial enquiries Allocations 06-Aug-2019
Summary: The Ombudsman will not investigate Mr B’s complaint that the Council has failed to award high enough priority to his housing application. This is because there is insufficient evidence of fault by the Council.
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Bracknell Forest Council (19 001 703)
Statement Closed after initial enquiries Planning applications 21-Jun-2019
Summary: The Ombudsman will not investigate Miss X’s complaint about the Council’s handling of a planning matter. Any complaint about its original decision to grant planning permission is late and it is unlikely we would find fault in its handling of a subsequent application to alter the development.