Decision search
Your search has 426 results
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Suffolk County Council (22 013 840)
Statement Upheld Alternative provision 05-Jun-2023
Summary: The complainant (Ms X) said the Council failed to provide her son (Y) with suitable alternative education since he stopped attending school, failed to deliver all special educational provisions (SEP) included in his Education Health and Care Plan (EHCP), delayed issuing Y’s EHCP following reassessment of his Education Health and Care (EHC) needs and failed during consideration of Ms X’s Personal Budget request. We found fault with the Council in all areas of Ms X’s complaint. This fault caused injustice to Y and Ms X. The Council agreed to apologise, review the educational provision offered to Y, re-consider Ms X’s request for Personal Budget, make payments for the loss of Y’s education and Ms X’s distress and introduce an information leaflet to be sent when responding to requests for Personal Budget.
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Suffolk County Council (22 007 108)
Statement Upheld Other 25-May-2023
Summary: Miss F complained the Council has failed to provide adequate respite provision for her son who is a child in need. She also says the Council significantly delayed responding to her complaint and it has failed to provide an appropriate remedy for her and her son’s injustice. We find fault with how the Council dealt with the respite provision and for its delays in responding to Miss F’s complaint. The Council apologised to Miss F and offered her a suitable financial remedy. This is a sufficient for her and her son’s personal injustice. The Council agreed to implement service improvements when it considered Miss F’s complaint, which it has agreed to evidence. It has also agreed to our further recommendation to make another service improvement to address the significant delays during the statutory complaints procedure.
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Suffolk County Council (22 007 761)
Statement Upheld Other 24-May-2023
Summary: Miss X complained about the remedy offered by the Council after it upheld some of her complaints about the way its children’s services team imposed a child protection plan. The Council was at fault for failing to properly consider Miss X’s circumstances when it offered a remedy payment for distress. The Council agreed to offer an improved remedy payment.
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Suffolk County Council (22 011 419)
Statement Upheld Special educational needs 21-May-2023
Summary: The Council delayed identifying a suitable specialist school placement for Mrs B’s son which affected the provision he could receive, delayed issuing a final education, health and care plan following a review and failed to keep Mrs B up-to-date with what was happening. An apology, payment to Mrs B and reminder to officers is satisfactory remedy.
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Suffolk County Council (23 000 874)
Statement Closed after initial enquiries Special educational needs 17-May-2023
Summary: We cannot investigate this complaint about the school named in a child’s Education Health and Care plan and about the actions of the child’s school. This is because the complainant has used their right of appeal to a tribunal. We have no powers to investigate complaint about what happens in schools.
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Suffolk County Council (22 009 622)
Statement Not upheld Charging 08-May-2023
Summary: Miss X complained about how the Council handled her mother’s financial assessment. She said this led to the Council’s conclusion that Miss X had deliberately deprived her mother of assets to avoid contributing to care fees. There was no fault with the Council’s actions which were in line with legislation.
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Suffolk County Council (22 012 561)
Statement Upheld Disabled facilities grants 02-May-2023
Summary: We have found fault as there was a delay in the Council’s assessment of Mr B’s eligibility for adaptations to his property. The Council has agreed to apologise to Mr B and pay him £250.
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Suffolk County Council (22 009 797)
Statement Upheld Special educational needs 27-Apr-2023
Summary: Mr D complained the Council failed to provide his son’s educational provision as set out in his Education, Health and Care Plan, and about how it handled his complaints. The Council agreed it failed to provide some education and provision for Mr D’s son and failed to respond to his complaint as set out in its Policy. We found some further fault by the Council and its offer was not enough to remedy the injustice the Council caused Mr D and his son. The Council agreed to apologise and make payment to Mr D remedy the injustice its faults caused.
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Suffolk County Council (21 018 179)
Statement Upheld Special educational needs 27-Apr-2023
Summary: Mr X complains the Council has failed to provide his son, Y, with the provision outlined in his Education, Health and Care plan. The Council has acknowledged it was at fault in securing the speech and language and occupational therapy. The Council has accepted our recommendations to remedy the injustice to Mr X and Y.
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Suffolk County Council (22 016 994)
Statement Closed after initial enquiries Child protection 17-Apr-2023
Summary: We will not investigate this complaint about child protection. There is not enough evidence of fault in the Council’s actions to warrant investigation. Mrs X also has a right to go to court it would be reasonable to use should contact or residency arrangements for her child be in dispute.