Decision search
Your search has 426 results
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Suffolk County Council (23 009 279)
Statement Closed after initial enquiries Other 22-Oct-2023
Summary: We will not investigate this complaint about the installation of a disabled parking bay adjacent to Ms X’s home. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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Suffolk County Council (23 009 806)
Statement Closed after initial enquiries Planning applications 17-Oct-2023
Summary: We will not investigate Mr X’s complaint about the Council’s response to consultation by the District Council about his neighbour’s planning application. This is because we could not say the Council’s actions have caused Mr X significant injustice.
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Suffolk County Council (23 000 434)
Statement Upheld Special educational needs 16-Oct-2023
Summary: The Council failed to review and finalise Ms X’s son, Z’s Education, Health and Care Plans (EHC plans) between January 2022 and June 2023 within the statutory timeframes. It failed to use the EHC plan process to carry out work in preparing him for adulthood and failed to ensure he received the occupational therapy he was entitled to receive. In recognition of the injustice caused, the Council has agreed to apologise and pay Ms X and Z £3,900. It has also agreed to carry out several service improvements.
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Suffolk County Council (23 009 123)
Statement Closed after initial enquiries Other 12-Oct-2023
Summary: We cannot investigate this complaint about the Council closing a case before contact between Miss X and her children was re-established, and consistently refusing to re-open the matter. The matters complained of are not separable from matters of contact with children, which have been subject to court proceedings, and which could only be decided by a court.
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Suffolk County Council (23 008 163)
Statement Upheld Special educational needs 11-Oct-2023
Summary: We will not investigate this complaint about the Council not attending a review of Miss X’s child’s Education Health and Care Plan and poor communication with her. Investigation by us would be unlikely to lead to a different outcome given the Council has already apologised for these matters.
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Suffolk County Council (22 016 913)
Statement Upheld Other 10-Oct-2023
Summary: There was no fault the Council was intending to close down the support it was providing to Mr X’s family. There was fault that it closed it prematurely because of its poor communication. There was also fault the Council did not share the updated assessments on the support it was providing with Mr X. The Council accepted these faults and have offered Mr X a sufficient personal remedy for this injustice. It has also agreed to take additional steps to improve how it communicates with service users to prevent a reoccurrence.
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Suffolk County Council (22 012 834)
Statement Upheld Special educational needs 09-Oct-2023
Summary: Miss X complained her son did not have a school place from September 2021 and no suitable education was provided. Miss X also complained that the Council’s communication was poor and staff told her, wrongly, that a place had been found from September 2022. We could not investigate elements of Miss X’s complaint that carried appeal rights. However, we found there was fault in the way the Council dealt with the matter and communicated and this warranted a remedy.
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Suffolk County Council (22 016 391)
Statement Upheld Special educational needs 05-Oct-2023
Summary: There was fault by the Council in failing to provide suitable fulltime education under s.19 Education Act when it agreed medical tuition was required for a child not attending school. There was also fault in the Council’s complaint handling. The Council will apologise, make a symbolic payment and implement service improvements.
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Suffolk County Council (22 017 666)
Statement Upheld School transport 04-Oct-2023
Summary: Ms X complained the Council failed to provide suitable school transport for her two children, Y and Z, between September and October 2022. There was no fault in the Council’s decision to appoint transport provider B. There was a delay in the Council’s response to one of Ms X’s concerns. The Council has already apologised for the delay.
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Suffolk County Council (22 009 902)
Statement Upheld Special educational needs 03-Oct-2023
Summary: Miss X complained about how the Council has handled her son, F’s Education, Health and Care (EHC) plan and education since June 2022. The Council was at fault. It delayed issuing F’s amended EHC plans following annual reviews in both 2022 and 2023. F was also without provision and education in line with his EHC plan during the 2022 autumn term. The Council agreed to make payments to Miss X to acknowledge the injustice these faults caused.