Decision search
Your search has 426 results
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Suffolk County Council (23 011 634)
Statement Closed after initial enquiries Highway repair and maintenance 23-Nov-2023
Summary: We will not investigate this complaint about highway maintenance because there is not enough significant injustice to warrant our involvement.
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Suffolk County Council (23 011 358)
Statement Closed after initial enquiries Other 22-Nov-2023
Summary: We will not investigate this complaint about an alleged failure of the Council to implement recommendations agreed after it resolved a complaint by Mrs X. The matters complained of relate to other families, and there is not enough evidence of personal injustice to Mrs X to warrant our involvement.
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Suffolk County Council (23 010 889)
Statement Closed after initial enquiries Other 14-Nov-2023
Summary: We will not investigate Mrs X’s complaint about access to assessments. It is unlikely we could add to the Council’s reply.
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Suffolk County Council (22 016 835)
Statement Upheld Alternative provision 08-Nov-2023
Summary: We have found the Council at fault for not issuing Y’s EHC Plan in line with statutory timescales, failing to provide Y with educational support for ten weeks, failing to provide Mrs X with information regarding supervision for Y during the school day and failing to follow its complaints process correctly. To remedy the injustice caused the Council has agreed to apologise to Mrs X and make payments to reflect Y’s missed education and the uncertainty and frustration caused.
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Suffolk County Council (23 010 495)
Statement Closed after initial enquiries Other 08-Nov-2023
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to grant him a dropped kerb. This is because there is not enough evidence of fault in the way the Council made its decision.
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Suffolk County Council (23 003 093)
Statement Not upheld Looked after children 06-Nov-2023
Summary: There was no fault the Council decided to carry on using a property near to Mrs X’s home as a supported living facility. It acknowledged Mrs X’s complaints, worked with other stakeholders to try and resolve them, and checked on the management of the facility when Mrs X raised her concerns.
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Suffolk County Council (23 008 754)
Statement Closed after initial enquiries Trees 31-Oct-2023
Summary: We will not investigate this complaint about the Council failing to maintain hedges and trees near Mr X’s property. This is because it is not responsible for the matter in the complaint.
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Suffolk County Council (23 000 005)
Statement Upheld Assessment and care plan 25-Oct-2023
Summary: Mr X complained on behalf of his adult son, Mr Y. Mr X complained the Council withdrew Mr Y’s direct payments without formal notice. The Council was at fault for stopping Mr Y’s direct payments without the correct notice period and for not reviewing Mr Y’s care and support needs or updating his care plan when it stopped the direct payment. The Council will apologise, pay Mr X for his distress and uncertainty, review Mr Y’s care and support plan and reinstate and backdate Mr Y’s direct payments in the meantime.
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Suffolk County Council (23 002 973)
Statement Upheld Other 25-Oct-2023
Summary: There was fault because the Council did not stick to a commitment in how it would send Mrs X electronic messages. That fault caused Mrs X an injustice and the Council have already apologised and taken steps to minimise these incidences before our involvement. It has also offered to meet with Mrs X to propose a longer-term solution. I find these remedies are sufficient to address Mrs X’s injustice.
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Suffolk County Council (23 009 332)
Statement Closed after initial enquiries Special educational needs 23-Oct-2023
Summary: We will not investigate this complaint about the Council not telling Mrs X it had changed her child’s caseworker. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is unlikely we could add anything to the Council’s response.