Decision search
Your search has 426 results
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Suffolk County Council (22 011 208)
Statement Upheld Alternative provision 16-Apr-2023
Summary: Ms X complains that the Council failed to put in place alternative education for her son, C, when he was out of education and delayed in backdating his personal budget. We found the Council was at fault in that it delayed in completing an education, health and care needs assessment for C and in issuing a draft education, health and care plan. It also failed to put in place alternative provision between September and November 2022. However, the Council has provided a satisfactory remedy for the injustice caused.
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Suffolk County Council (21 017 023)
Statement Upheld Special educational needs 16-Apr-2023
Summary: The Council was at fault for not providing Y with education in line with his Education, Health and Care plan from September 2021 to 21 February 2022. The Council has agreed to remedy to our recommendations to remedy the injustice caused by the fault.
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Suffolk County Council (21 018 600)
Statement Upheld Special educational needs 16-Apr-2023
Summary: Mrs X complains the Council failed to arrange an annual review of her son’s Education, Health and Care (EHC) plan. The evidence shows the Council delayed arranging the annual review by 20 weeks. This is fault. The Council has agreed to our recommendations to remedy the injustice caused by the faults.
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Suffolk County Council (22 001 487)
Statement Upheld Special educational needs 16-Apr-2023
Summary: Mrs B complained about delays and failures in assessing her son C’s special educational needs, providing him with suitable full-time education, arranging the special provision in his Education, Health and Care Plan, and issuing a final plan after a review. On the evidence available we found fault in the Council’s actions. We have asked the Council to pay Mrs B £2400 for the benefit of C’s education, £500 for her time and trouble, £295 for a private report she obtained and to provide evidence of how the major review of its service is progressing in terms of adherence to statutory timescales.
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Suffolk County Council (22 017 213)
Statement Closed after initial enquiries Safeguarding 11-Apr-2023
Summary: We will not investigate this complaint about lack of response to emails sent to the Council because it does not cause Ms B significant injustice to warrant an Ombudsman investigation.
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Suffolk County Council (22 017 254)
Statement Closed after initial enquiries Child protection 04-Apr-2023
Summary: We will not investigate this complaint about an alleged data protection breach. This is because the Information Commissioner’s Office is best placed to consider the complaint.
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Suffolk County Council (21 013 628)
Statement Not upheld Direct payments 30-Mar-2023
Summary: Mrs G complains the Council wrongly asked for direct payments for her daughter’s care to be returned. We have not found fault by the Council.
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Suffolk County Council (22 016 087)
Statement Closed after initial enquiries Child protection 13-Mar-2023
Summary: We will not investigate this complaint about a children’s social work assessment in 2021. Mr X’s concerns are best considered in the family courts.
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Suffolk County Council (22 009 178)
Statement Upheld Special educational needs 13-Mar-2023
Summary: Mrs C complained the Council failed to secure a suitable school for her daughter, D, to attend from September 2022, and delayed putting alternative provision in place. She also complained the Council did not issue a final education, health and care plan, frustrating her right of appeal, and its communication was poor. We found the Council at fault for delays finalising D’s education, health, and care plan, and securing alternative provision. Because of the Council’s faults, D missed education and education health and care provision, and Mrs C’s rights of appeal to the SEND tribunal were frustrated.
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Suffolk County Council (22 006 583)
Statement Upheld Special educational needs 13-Mar-2023
Summary: Miss X complained the Council failed to provide her son, Child Y a place at an appropriate school to meet his needs and delayed issuing his amended Education Health and Care (EHC) Plan following an annual review in January 2022. The Council was at fault for the delay in issuing Child Y’s EHC plan following an annual review. The Council will pay Miss X £200 for the uncertainty and frustration caused by the delay. Miss X had a right of appeal to the tribunal over Child Y’s school place. The Council has already apologised to Miss X for poor communication which was appropriate.