Decision search
Your search has 115 results
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Rochdale Metropolitan Borough Council (20 010 883)
Statement Upheld Other 28-Jul-2021
Summary: Mrs X complained that the Council did not properly consult and consider the impact of its policy change when it decided to end the Moving On service. Also, that it did not respond adequately to her concerns about this. She says this caused her much stress and anxiety and would like the Council to run the consultation again. We found fault in the Council’s consultation so it has agreed to make sure communication and consultations are satisfactory in future. It has also agreed to apologise to Mrs X and the other users of the service in an accessible format and pay Mrs X £150 for her time and trouble.
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Rochdale Metropolitan Borough Council (21 003 102)
Statement Closed after initial enquiries Planning applications 20-Jul-2021
Summary: We will not investigate this complaint as there is no evidence of fault in the way the Council reached its decision to grant planning permission for Mrs X’s neighbour’s extension. There is also no significant injustice caused to Mrs X as a result of the second planning application as the Council has refused to grant planning permission.
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Rochdale Metropolitan Borough Council (20 009 633)
Statement Upheld Domiciliary care 29-Jun-2021
Summary: Mr X complains about overcharging his late father-in-law, Mr Y, by the Council’s care provider Comfort Call Tameside. The Council accepts Mr Y was overcharged. It has remedied the injustice by repaying money to his estate and paying financial redress to Mr X for the distress caused and the time and trouble it has put him to. It needs to identify anyone else who has been affected and repay any overpayments.
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Rochdale Metropolitan Borough Council (20 011 330)
Statement Not upheld Assessment and care plan 28-Jun-2021
Summary: There is no evidence of fault in the way the Council assessed Mr X’s care and support needs in December 2020. Therefore, the Ombudsman cannot question the outcome of the assessments or the subsequent decisions the Council made.
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Rochdale Metropolitan Borough Council (20 013 003)
Statement Upheld Assessment and care plan 25-Jun-2021
Summary: We will not investigate a complaint about how a personal budget application was carried out by the Council. This is because the Council has already investigated the matter and taken action to improve its services so an investigation by us would be unlikely to achieve more for the complainant.
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Rochdale Metropolitan Borough Council (20 012 256)
Statement Not upheld Other 23-Jun-2021
Summary: There was no fault by the Council in a complaint about its handling of a planning application for a development close to the complainant’s home.
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Rochdale Metropolitan Borough Council (20 008 484)
Statement Upheld Residential care 15-Jun-2021
Summary: Mr X and Mrs S complained their mother, Mrs M’s, Care Home failed to provide her with adequate care. They also complain about the actions of the Council in finding her a new care home and how it carried out her Continuing Health Care (CHC) checklist assessments. The Council was at fault when it failed to invite a family member to two of Mrs M’s CHC checklist assessments. However, this did not cause Mrs M an injustice. The Council has agreed to remind staff of the importance of considering whether to invite family members to CHC checklist assessments. There was no fault in the care provided by the Care Home to Mrs M or the actions of the Council in finding Mrs M a new care home.
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Rochdale Metropolitan Borough Council (21 000 173)
Statement Closed after initial enquiries Planning applications 01-Jun-2021
Summary: Mr X complains about the Council’s handling of a planning application for a development near his home. We will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.
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Rochdale Metropolitan Borough Council (20 008 452)
Statement Closed after initial enquiries Rights of way 19-May-2021
Summary: Mrs X complained about the Council cutting back vegetation on a public footpath on part of her land without giving her prior notification. We will not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.
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Rochdale Metropolitan Borough Council (20 013 919)
Statement Closed after initial enquiries Refuse and recycling 10-May-2021
Summary: We will not investigate this complaint about the Council charging the complainant for clearing rubbish from a property she owns. This is because there is insufficient evidence of fault by the Council.