Decision search
Your search has 58 results
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Buckinghamshire County Council (19 005 792)
Statement Closed after initial enquiries Other 12-Sep-2019
Summary: The Ombudsman should not investigate Mr X’s complaint that the Council failed to share information about his child or involve him in a school application. It is unlikely we would find any fault which requires a remedy and the Information Commissioner is better placed.
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Buckinghamshire County Council (18 005 323)
Statement Upheld Safeguarding 04-Sep-2019
Summary: The Ombudsmen found faults in safeguarding Mrs D’s mother Mrs F, assessing Mrs F and her husband, and in responding to Mrs D’s complaint. The Council and Trust have already accepted there were faults and apologised. This is an appropriate way to address the injustice to Mrs D’s family. The Council and Trust have also improved services since Mrs D’s complaint. Some of their process and information remain flawed, so we have recommended service improvements. The Council and Trust accept our recommendations, so the Ombudsmen have completed their investigation.
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Buckinghamshire County Council (18 018 977)
Statement Upheld Assessment and care plan 04-Sep-2019
Summary: The Council and Trust have already acknowledged they failed to assess Mr F as a carer and failed to provide him with support. The Council has accepted our recommendation to provide an apology. The Trust has accepted our recommendation to issue staff guidance. The Ombudsmen have therefore completed their investigation.
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Buckinghamshire County Council (18 017 524)
Statement Upheld Other 02-Sep-2019
Summary: Mrs X complained about the Council’s management of her daughter’s (Miss D’s) support. There is fault in way the Council handled D’s financial support. This caused distress for Miss D and Mrs X. The Council has agreed to remedy this injustice.
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Buckinghamshire County Council (19 005 270)
Statement Closed after initial enquiries Other 23-Aug-2019
Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his car from a pothole. This is because it is reasonable for him to seek compensation through the courts.
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Buckinghamshire County Council (19 004 513)
Statement Closed after initial enquiries Highway repair and maintenance 09-Aug-2019
Summary: The Ombudsman will not investigate Mrs X’s complaint about damage to her car from a pothole. This is because it is reasonable for her to seek compensation through the courts.
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Buckinghamshire County Council (18 018 124)
Statement Closed after initial enquiries Traffic management 03-Jul-2019
Summary: The Ombudsman will not investigate this complaint that the Council will not introduce road safety measures outside a school. It is unlikely he would find evidence of fault by the Council.
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Buckinghamshire County Council (18 012 103)
Statement Upheld Domiciliary care 28-Jun-2019
Summary: The Council is at fault as it failed to properly consider whether Miss X had fluctuating needs when carrying out care needs assessments so wrongly recommended her personal budget be reduced. The Council is also at fault as it cannot demonstrate it considered all Miss X’s claimed disability related expenditure. The faults by the Council caused significant distress and uncertainty to Miss X and put her to avoidable time and trouble which the Council has agreed to remedy.