Decision search
Your search has 58 results
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Buckinghamshire County Council (18 019 617)
Statement Not upheld Child protection 25-Nov-2019
Summary: there is no evidence of fault in the way the Council conducted a child protection case conference in February 2019 or the actions it took regarding a possible “transfer of risk” given its duties in relation to working with other agencies to safeguard children.
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Buckinghamshire County Council (19 012 444)
Statement Closed after initial enquiries Highway repair and maintenance 23-Nov-2019
Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his car from a pothole. This is because it is reasonable for him to seek compensation through the courts.
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Buckinghamshire County Council (19 008 801)
Statement Closed after initial enquiries Highway repair and maintenance 04-Nov-2019
Summary: The Ombudsman will not investigate Mr B’s complaint about damage to his car and the information the Council requested when he made a claim. The complaint is late. As the courts are better placed to decide if the Council is liable to Mr B for the damage he claims, there are no good reasons for the Ombudsman to exercise his discretion and now investigate.
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Buckinghamshire County Council (19 009 067)
Statement Closed after initial enquiries Parking and other penalties 04-Nov-2019
Summary: The Ombudsman will not investigate Mr X’s complaint about the actions of an enforcement agent acting for the Council. This is because the complaint is late and it is unlikely we could effectively investigate the matter now.
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Buckinghamshire County Council (19 000 746)
Statement Upheld Safeguarding 31-Oct-2019
Summary: When the Council was notified about concerns for Mr B’s welfare, it failed to properly consider whether to carry out an assessment of Mr B’s care and support needs and did not always properly consider whether to make safeguarding enquiries. The Council has agreed to apologise and make a payment to Mr B, and to take action to prevent similar failings in future.
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Buckinghamshire County Council (19 008 617)
Statement Closed after initial enquiries Special educational needs 23-Oct-2019
Summary: The Ombudsman will not investigate this complaint about the school named in an Education and Health Care Plan (EHCP). This is because the complainant had a right of appeal to the Special Educational Needs and Disability Tribunal (SENDIST). A secondary issue of delay is out of jurisdiction as it is made late.
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Buckinghamshire County Council (19 008 685)
Statement Closed after initial enquiries Direct payments 22-Oct-2019
Summary: The Ombudsman will not investigate Mr X’s complaint. The Ombudsman is unlikely to find fault with Buckinghamshire County Council’s decision to stop providing Mr X with a care package for his social care needs.
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Buckinghamshire County Council (19 005 147)
Statement Not upheld Parking and other penalties 14-Oct-2019
Summary: Mrs X complained the Council was at fault in the way it considered her application to renew her blue badge. She says this has caused her distress and pain. There was no fault in the Council’s actions.
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Buckinghamshire County Council (19 006 537)
Statement Closed after initial enquiries Special educational needs 16-Sep-2019
Summary: The Ombudsman will not investigate Mrs X’s complaint about the Council’s production of an Education Health and Care Plan. It is not possible to assess the personal injustice caused to Mrs X until a Tribunal result is known.
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Buckinghamshire County Council (19 005 870)
Statement Closed after initial enquiries Other 15-Sep-2019
Summary: The Ombudsman cannot investigate Mr A’s complaint that the social worker commissioned to produce a Section 7 report is not independent of the Council. Complaints relating to such reports fall outside the Ombudsman’s jurisdiction.