Decision search
Your search has 58 results
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Buckinghamshire County Council (19 018 534)
Statement Closed after initial enquiries Highway repair and maintenance 07-Mar-2020
Summary: The Ombudsman will not investigate Mrs X’s complaint about damage to her car while driving on the public highway. This is because the complaint is late, and it is reasonable for her to seek compensation through the courts.
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Buckinghamshire County Council (19 015 752)
Statement Closed after initial enquiries Other 24-Feb-2020
Summary: The Ombudsman will not investigate Ms X’s complaint about the Council’s decision not to refund a notice of marriage fee. This is because there is not enough evidence of fault by the Council to warrant an investigation.
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Buckinghamshire County Council (19 005 666)
Statement Upheld School transport 11-Feb-2020
Summary: although the Council acknowledged it was at fault in April 2019 for failing to provide school transport for Mrs M’s daughter, G, and promised to take action, the Council did not put matters right. Mrs M has suffered further injustice. I have recommended a remedy.
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Buckinghamshire County Council (19 005 339)
Statement Not upheld Safeguarding 27-Jan-2020
Summary: Ms X complains the Council failed to act to safeguard her sister, Mrs Z, from harm. She says it also failed to carry out a proper safeguarding review after Mrs Z’s death and that these failings have caused distress to her family. There was no fault by the Council.
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Buckinghamshire County Council (19 004 365)
Statement Closed after initial enquiries Residential care 13-Jan-2020
Summary: Mrs X complained that she was prevented from visiting her mother after she complained about her care. We have stopped investigating this complaint as the issues are to be considered by the courts and the Ombudsman cannot investigate further.
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Buckinghamshire County Council (19 016 117)
Statement Closed after initial enquiries Highway repair and maintenance 08-Jan-2020
Summary: The Ombudsman will not investigate Mr X’s complaint that the Council will not compensate him for damage caused to his car by a pothole. It is reasonable to expect Mr X to resort to court action for the compensation he seeks and the complaint is therefore outside the Ombudsman’s legal remit.
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Buckinghamshire County Council (19 012 870)
Statement Closed after initial enquiries Highway repair and maintenance 06-Jan-2020
Summary: The Ombudsman will not investigate this complaint about problems relating to road closures. It is unlikely he would find evidence of fault causing the complainant injustice that would justify his involvement.
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Buckinghamshire County Council (19 014 821)
Statement Closed after initial enquiries Other 15-Dec-2019
Summary: The Ombudsman will not investigate Ms A’s complaint about the Council’s response to a Freedom of Information request. This is because she may bring the matter to the attention of the Information Commissioner and it would be reasonable for her to do so.
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Buckinghamshire County Council (19 012 603)
Statement Closed after initial enquiries Highway repair and maintenance 06-Dec-2019
Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his daughter’s car from a pothole. This is because it is reasonable for him to seek compensation through the courts.
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Buckinghamshire County Council (18 016 847)
Statement Closed after initial enquiries Other 05-Dec-2019
Summary: The Ombudsman will not investigate Mr A’s complaint about the actions of the Council regarding communication with him. This is because the Ombudsman could not provide Mr A with a different outcome to that already given by the Council even if he investigated.