Decision search
Your search has 58 results
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Buckinghamshire County Council (19 020 627)
Statement Upheld Special educational needs 02-Dec-2020
Summary: Mrs X complains the Council delayed in issuing her son’s final EHC plan following an annual review in April 2018 for over two years. The Council’s delays and errors in the EHC plan process amount to fault. This fault has caused Mrs X and her son an injustice.
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Buckinghamshire County Council (19 019 777)
Statement Not upheld Other 23-Oct-2020
Summary: The Ombudsmen find that Oxford Health NHS Foundation Trust missed the opportunity to ensure Mrs X had appropriate support in place when it discharged her from section 3 of the Mental Health Act. However, there was no injustice to Mrs X. She would most likely have refused the Trust’s support in favour of private care and treatment.
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Buckinghamshire County Council (19 006 204)
Statement Closed after initial enquiries Parking and other penalties 19-Oct-2020
Summary: The Ombudsman will not investigate this complaint that the Council restricted the complainant’s ability to challenge a penalty charge notice. As the Council cancelled the penalty charge notice, the complainant could not have been caused significant injustice.
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Buckinghamshire County Council (20 001 920)
Statement Closed after initial enquiries Other 07-Oct-2020
Summary: The Ombudsman will not investigate Mr X’s complaint that the Council’s social worker is acting with bias against him regarding the welfare of his children. The complaint is outside the Ombudsman’s jurisdiction because a court is considering or has recently considered the case.
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Buckinghamshire County Council (20 002 480)
Statement Closed after initial enquiries Other 05-Oct-2020
Summary: The Ombudsman will not investigate Mrs X’s complaint about the Council’s handling of a child and family assessment. This is because her injustice is not significant enough to justify our involvement and further investigation is unlikely to lead to a different outcome. Nor will we investigate Mrs X’s complaint about Child Y’s mother. This is because there is no evidence of fault.
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Buckinghamshire County Council (19 019 297)
Statement Closed after initial enquiries Highway repair and maintenance 29-Sep-2020
Summary: Miss X complains about the Council allowing the closure of two roads for road works which she considers caused a loss of income to her business. The Ombudsman has discontinued his investigation as it is reasonable to expect Miss X to go to court.
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Buckinghamshire County Council (19 017 196)
Statement Closed after initial enquiries Assessment and care plan 16-Sep-2020
Summary: The Ombudsman will not investigate Mrs X’s complaint about the Council’s decision to charge her mother for her care and support. This is because there is no evidence of fault by the Council.
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Buckinghamshire County Council (20 002 004)
Statement Closed after initial enquiries Highway repair and maintenance 11-Aug-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his car from a pothole. This is because it is reasonable for him to seek compensation through the courts.
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Buckinghamshire County Council (20 001 866)
Statement Closed after initial enquiries Special educational needs 10-Aug-2020
Summary: The Ombudsman will not investigate Ms C’s complaint that the Council has been at fault in the management of an Education Health and Care Plan. This is because it is unlikely we would add anything significant to the investigation the Council has carried out, and Ms C has used her right to appeal to a tribunal. There are insufficient grounds to investigate those aspects of the complaint which are late.
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Buckinghamshire County Council (19 001 498)
Report Upheld School transport 24-Jul-2020
Summary: Mrs X complains the Council has not provided free home to school transport despite agreeing her children are eligible. The Council pays her mileage for two. journeys but does not pay for her return home and outward journey. The Council did not properly consider her appeal.