Decision search
Your search has 34 results
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Bassetlaw District Council (18 012 873)
Statement Upheld Disabled facilities grants 23-Aug-2019
Summary: The Ombudsman upholds parts of the complaint from Ms X about the way the Council has handled an application for a Disabled Facilities Grant for her children. The Council was not at fault for suggesting alternatives to adapting the property, and was not at fault for placing limits on what the grant would pay for. However, it delayed in appointing an architect, raised Ms X’s expectations and has not communicated effectively. The Council will apologise to Ms X and pay her and her children in recognition of the distress and frustration this has caused. It will also remind staff to check any proposed works meet the needs of the applicant before issuing plans and will appoint a key contact for each application.
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Bassetlaw District Council (19 003 512)
Statement Closed after initial enquiries Planning advice 01-Aug-2019
Summary: The Ombudsman will not investigate this complaint that the Council has been discriminatory and inconsistent when giving pre‑application planning advice. This is because there is insufficient evidence of fault by the Council.
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Bassetlaw District Council (19 002 235)
Statement Closed after initial enquiries Other 08-Jul-2019
Summary: The Ombudsman cannot investigate this complaint about the Council’s decision not to refund the cost of a drive which the complainant added to her Council home in 2014. This is because the Ombudsman cannot investigate a council when it is acting as a landlord.
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Bassetlaw District Council (19 001 621)
Statement Closed after initial enquiries Council tax support 21-Jun-2019
Summary: The Ombudsman will not investigate Mr X’s complaint that the Council has refused to backdate council tax support for the last two years. The Council has applied its policy which is only challengeable at court.