Decision search
Your search has 115 results
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Rochdale Metropolitan Borough Council (19 014 618)
Statement Upheld Assessment and care plan 11-Jan-2021
Summary: There was an incident where a care agency failed to give Mrs C her medication. The Council addressed the problem appropriately by starting a safeguarding investigation and preventing any repeat of the problem. There was some fault in the Council’s assessment of Mr B’s needs as a carer and the Council has agreed to offer Mr B a further assessment.
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Rochdale Metropolitan Borough Council (20 007 612)
Statement Upheld Planning applications 05-Jan-2021
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her neighbour’s planning application. The Council accepts fault but we could not say this affected the decision. The Council has apologised and this provides a suitable remedy for the complaint.
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Rochdale Metropolitan Borough Council (19 020 411)
Statement Upheld Charging 16-Dec-2020
Summary: Mrs X complains the Council has failed to deal properly with the charges for Mrs Y’s care, by treating her as a full cost payer through no fault of her own and causing her significant distress. The Council has now agreed to backdate its contribution towards the cost of Mrs Y’s care. It also needs to apologise and pay financial redress.
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Rochdale Metropolitan Borough Council (20 006 294)
Statement Closed after initial enquiries Other 07-Dec-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about the way the Council responded to his request for information. It is unlikely we could find any Council fault which could cause him a direct injustice.
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Rochdale Metropolitan Borough Council (20 006 880)
Statement Closed after initial enquiries Councillor conduct and standards 26-Nov-2020
Summary: Ms X complains about the Council’s response to complaints she made about two local councillors. The Ombudsman will not investigate the complaint because we are unlikely to find evidence of fault.
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Rochdale Metropolitan Borough Council (20 004 102)
Statement Closed after initial enquiries Other 26-Oct-2020
Summary: The Ombudsman will not investigate this complaint about an incident in a shop regarding a face covering. This is because there is insufficient evidence of fault by the Council and it is unlikely the Ombudsman could add to the Council’s response.
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Rochdale Metropolitan Borough Council (20 003 005)
Statement Closed after initial enquiries Other 16-Oct-2020
Summary: The Ombudsman cannot investigate Mr X’s complaint relating to contact with his children. This is because it refers to matters that have been subject to court proceedings. Such matters lie outside the Ombudsman’s jurisdiction and we have no discretion to consider them.
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Rochdale Metropolitan Borough Council (20 004 314)
Statement Closed after initial enquiries Parking and other penalties 06-Oct-2020
Summary: The Ombudsman will not investigate this complaint about a Penalty Charge Notice. This is because the complainant could have followed the statutory process and appealed to the tribunal.
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Rochdale Metropolitan Borough Council (20 001 021)
Statement Closed after initial enquiries Residential care 17-Sep-2020
Summary: The Ombudsmen will not investigate Mrs X’s complaint. Some of her complaints are out of time and we are also unlikely to find fault with others.
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Rochdale Metropolitan Borough Council (20 002 707)
Statement Closed after initial enquiries Planning advice 08-Sep-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s failure to visit his property as part of its pre-application planning advice service. This is because it is unlikely we would find fault by the Council causing Mr X significant injustice.