Decision search
Your search has 115 results
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Rochdale Metropolitan Borough Council (22 013 651)
Statement Closed after initial enquiries Councillor conduct and standards 13-Jan-2023
Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a code of conduct complaint. This is because we are unlikely to find fault.
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Rochdale Metropolitan Borough Council (22 011 679)
Statement Closed after initial enquiries Other 12-Jan-2023
Summary: We cannot investigate this complaint about the Council’s decision to put her children on a Child Protection Plan and the conduct of a social worker. The Court is currently considering the children’s welfare and we cannot investigate the same issues.
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Rochdale Metropolitan Borough Council (21 018 593)
Statement Upheld School transport 25-Nov-2022
Summary: Mr X complained the Council failed to properly consider his application and appeal for assistance with home to school transport. We find the Council was at fault for failing to adhere to the statutory guidance when considering Mr X’s appeal. However, this did not cause Mr X a significant injustice. The Council has agreed to my recommendation.
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Rochdale Metropolitan Borough Council (22 001 291)
Statement Not upheld Charging 24-Nov-2022
Summary: We stopped investigating a complaint about the Council’s social care charging policy because it is reasonable for Mr X to wait for the Council to review the policy.
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Rochdale Metropolitan Borough Council (22 010 494)
Statement Closed after initial enquiries Councillor conduct and standards 03-Nov-2022
Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a code of conduct complaint. This is because we are unlikely to find fault.
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Rochdale Metropolitan Borough Council (22 007 217)
Statement Closed after initial enquiries Disabled facilities grants 31-Oct-2022
Summary: We will not investigate this complaint about the Council’s decision not to install ramped access to Miss X’s property. That is because there is not enough evidence of fault to justify our involvement.
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Rochdale Metropolitan Borough Council (22 007 299)
Statement Closed after initial enquiries Residential care 20-Sep-2022
Summary: We will not investigate this complaint about Mrs Y’s neglectful treatment in a care home before her death. The Council has already made an offer of a financial remedy for the distress Mrs X and her sister experienced. We could not achieve a different outcome as the Ombudsman’s role is not to award compensation, and it is open to Mrs X to apply to the courts if she wishes to pursue a higher figure.
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Rochdale Metropolitan Borough Council (22 005 994)
Statement Closed after initial enquiries Councillor conduct and standards 15-Sep-2022
Summary: We will not investigate this complaint about how the Council’s Deputy Monitoring Officer dealt with a code of conduct complaint. This is because we are unlikely to find fault.
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Rochdale Metropolitan Borough Council (22 007 966)
Statement Closed after initial enquiries Highway repair and maintenance 13-Sep-2022
Summary: We will not investigate Mrs B’s complaint that she tripped and suffered injuries due to the Council’s failure to repair a pavement defect. This is because it is reasonable for Mrs B to pursue her compensation claim at court.
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Rochdale Metropolitan Borough Council (22 001 344)
Statement Not upheld Safeguarding 01-Sep-2022
Summary: Mrs X complained about the way the Council investigated and responded to safeguarding allegations made against her in her role working with adults with care and support needs. We have ended our investigation as it is for the provider Mrs X works for to investigate and decide what action to take. We cannot achieve a meaningful or different outcome by investigating further.