Decision search
Your search has 380 results
-
Cheshire East Council (22 017 757)
Statement Closed after initial enquiries Charging 13-Apr-2023
Summary: We will not investigate Mrs X’s complaint that the Council wrongly decided she deprived her mother of assets to avoid care charges. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
-
Cheshire East Council (22 016 150)
Statement Closed after initial enquiries Planning applications 12-Apr-2023
Summary: We will not investigate this complaint about the Council’s handling of a planning application for an extension at a property next to the complainant. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence to conclude that fault is likely to have affected the outcome.
-
Cheshire East Council (22 017 228)
Statement Closed after initial enquiries Planning applications 04-Apr-2023
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning matter. This is because the complaint is late and it is unlikely we could achieve any worthwhile outcome for Mr X.
-
Cheshire East Council (22 011 312)
Statement Upheld Direct payments 02-Apr-2023
Summary: Mrs L complained about the way the Council handled her mother, Mrs X’s direct payments. Mrs L said the Council was misleading and confusing in its communication and demanded payment Mrs X did not owe. The Council failed to provide clear and transparent financial information, incorrectly calculated Mrs X’s account three times and delayed in pursuing the debt for 20 months. The Council will write off Mrs X’s outstanding charges and pay Mrs X and Mrs L £200 each to recognise the frustration and uncertainty this caused.
-
Cheshire East Council (22 010 812)
Statement Upheld Enforcement 30-Mar-2023
Summary: Mrs X complains about a lack of enforcement action by the Council after a developer removed an understory that provided privacy to her property. We have concluded our investigation having made a finding of fault by the Council. We found there were significant delays in the process which have impacted the time taken to find a resolution and restore privacy to Mrs X’s property. The Council have accepted our recommendations.
-
Cheshire East Council (22 017 972)
Statement Closed after initial enquiries Highway repair and maintenance 29-Mar-2023
Summary: We will not investigate this complaint about damage caused to Mr X’s car arising from a pothole. This is because it is reasonable to expect Mr X to go to court to determine any liability owed by the Council.
-
Cheshire East Council (22 015 973)
Statement Closed after initial enquiries Other 21-Mar-2023
Summary: We will not investigate this complaint about adult social care. This is because we cannot achieve the outcome Ms B wants; for her son to live with her. The Court of Protection is best placed to consider that.
-
Cheshire East Council (22 015 636)
Statement Closed after initial enquiries Trees 08-Mar-2023
Summary: We will not investigate this complaint about the Council charging for works to remove a fallen branch. This is because the matter can only be definitively determined in court.
-
Cheshire East Council (22 005 333)
Statement Upheld Alternative provision 06-Mar-2023
Summary: Mr X complained that the Council failed to provide his daughter, D, with an education during a period when she was unable to attend school. He said this caused an injustice as it affected D’s wellbeing and she missed out on an education. We find the Council at fault. We have made a recommendation of payment to acknowledge that fault and remedy the injustice caused.
-
Cheshire East Council (21 014 481)
Statement Upheld Special educational needs 03-Mar-2023
Summary: Mrs X complained about the Council’s actions in relation to her child (Y) who has special educational needs and an Education, Health and Care Plan (EHC Plan). The Council was at fault. It did not take action sooner to arrange alternative provision for Y when they were unable to attend school and it did not review the matter. The Council was also at fault for delaying issuing the final EHC Plan before Y moved to post-16 education. The Council has agreed to apologise to Mrs X and Y and give them a symbolic payment for the frustration and uncertainty the matter caused them. The Council will also make service improvements to prevent a recurrence of faults.