Decision search
Your search has 380 results
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Cheshire East Council (22 012 925)
Statement Upheld Other 23-May-2023
Summary: Mr X complains the Council entered his land without giving notice. We found the Council was at fault, but the apology it provided to Mr X in response to his complaint was an appropriate remedy to the complaint.
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Cheshire East Council (22 013 136)
Statement Upheld Special educational needs 23-May-2023
Summary: The Council gave flawed advice that a transition review to name a post-16 placement would be completed earlier than usual due to the complainant’s anxiety. This raised expectations and caused disappointment and distress when the advice was reversed. The Council will apologise, pay £150 to acknowledge the distress caused, and make service improvements.
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Cheshire East Council (22 017 092)
Statement Closed after initial enquiries Other 22-May-2023
Summary: We will not investigate this complaint about how the Council handled an application to sponsor a family under the Homes for Ukraine scheme. This is because there is insufficient evidence of fault by the Council.
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Cheshire East Council (23 000 732)
Statement Closed after initial enquiries Building control 22-May-2023
Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.
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Cheshire East Council (22 004 138)
Statement Not upheld Council tax 18-May-2023
Summary: Mr U complains about the Council’s council tax recovery action and that it has not listened to the difficulties his family suffered over the last year. He complains it also acted in a discriminatory manner. The Ombudsman’s decision is there was no fault by the Council.
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Cheshire East Council (23 000 507)
Statement Closed after initial enquiries Planning applications 10-May-2023
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning application. This is because the Council’s actions have not caused Mr X significant injustice and it is unlikely investigation would achieve any worthwhile outcome for him.
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Cheshire East Council (23 000 922)
Statement Closed after initial enquiries Councillor conduct and standards 10-May-2023
Summary: We will not investigate this complaint about how the Council’s Deputy Monitoring Officer dealt with a code of conduct complaint. This is because it is unlikely we would find fault.
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Cheshire East Council (22 017 964)
Statement Closed after initial enquiries Direct payments 09-May-2023
Summary: We will not investigate this complaint about money due to Ms B in her role as a care worker for her father to meet his adult social care needs. This is because the injustice to Ms B is not caused by fault of the Council, it is in relation to her employment which the Council was not responsible for.
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Cheshire East Council (22 013 026)
Statement Not upheld Allocations 04-May-2023
Summary: Ms X complains the Council was at fault in how it considered her application for housing and took account of her special circumstances when allocating her a priority banding causing distress. We have found no evidence of fault in the way the Council considered these matters. So have completed our investigation.
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Cheshire East Council (22 000 449)
Statement Upheld Refuse and recycling 27-Apr-2023
Summary: Mr Q is making a complaint on behalf of his daughter (Miss G). He says the Council has failed to resolve issues relating to household bins being left for collection at a designated site which is close to Miss G’s home. We found the Council was at fault for not taking agreed enforcement action for apparent breaches to the rules which were repeated and long lasting. The Council had agreed to control this problem when we investigated the issue in 2019. It failed to do so and bins and household waste has often been left outside Miss G’s home for days unchallenged. This caused her an injustice because the fault adversely impacted on the use and enjoyment of her home. The Council has agreed to our recommendations for the Council to remedy the injustice suffered.