Decision search
Your search has 380 results
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Cheshire East Council (23 010 042)
Statement Closed after initial enquiries Planning applications 06-Nov-2023
Summary: We will not investigate this complaint about planning permission as there is no evidence of fault by the Council.
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Cheshire East Council (23 001 926)
Statement Closed after initial enquiries Residential care 01-Nov-2023
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s mother’s care and support. He says the Council placed her in a nursing home against his wishes and has refused to move her to a nursing home nearer to him. This is because there is insufficient evidence of fault.
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Cheshire East Council (23 010 534)
Statement Closed after initial enquiries Planning applications 26-Oct-2023
Summary: We will not investigate Mr X’s complaint about the Council’s decisions on the Community Infrastructure Levy (CIL) sums due in relation to his planning applications, it not telling him how to appeal, not giving him the evidence it used to make the first CIL decision for a year, and its delay in deciding his planning applications. Mr X had appeal rights to the Valuation Office Agency (VOA) on the CIL matters. That was the body better placed to consider those issues. It was reasonable for Mr X to use his appeal rights to the Planning Inspectorate on the Council’s decision about his development commencement date, and on the grounds of non‑determination regarding delays in deciding his planning applications. We also cannot achieve the key outcome Mr X seeks.
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Cheshire East Council (23 009 784)
Statement Closed after initial enquiries Leisure and culture 22-Oct-2023
Summary: We will not investigate this complaint about the Council failing to take action to ensure the maintenance of land near Mr X’s house which is subject to a Section 106 agreement. This is because there is currently no worthwhile outcome achievable, and the injustice Mr X claims is not significant enough to justify investigating.
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Cheshire East Council (23 009 352)
Statement Closed after initial enquiries Other 15-Oct-2023
Summary: We will not investigate this complaint about the Council refusing to escalate Ms X’s complaint about the Council closing a case. There is not enough evidence of fault in the Council’s action in closing the case to warrant investigation. It is not a good use of resources to investigate complaint handling issues where we are not investigating the substantive matter.
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Cheshire East Council (22 013 706)
Statement Upheld Special educational needs 12-Oct-2023
Summary: Mrs Y complained the Council failed to deliver all Miss Z’s special educational needs provision in her Education Health and Care Plan. We have found fault by the Council in failing to issue Miss Z’s plan within the statutory timescale and the delay and failure in delivering parts of her special educational needs provision from September 2022 to July 2023. This fault has caused injustice. The Council has agreed to remedy this by apologising to Mrs Y and Miss Z, making payments to recognise the impact of the missed provision on Miss Z, and to reflect Mrs Y’s distress, time and trouble and reporting to us on the position regarding the missing provision. It has also agreed to make a service improvement.
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Cheshire East Council (22 013 464)
Statement Not upheld Planning applications 11-Oct-2023
Summary: Mr C complained about the Council’s response to his report about a developer building a children’s play area near his property. Mr C says he has an inappropriate development too close to his home and will suffer from a loss of privacy which will affect the saleability and value of his property. We have ended our investigation as we have found insufficient evidence of injustice as a direct result of any fault by the Council and because we cannot achieve the outcome sought.
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Cheshire East Council (23 001 848)
Statement Upheld Special educational needs 08-Oct-2023
Summary: Mrs X complained about failures in the Council’s handling of her request for a change of placement for her son, Y. The Council was at fault for a delay in finalising an annual review carried out in May 2022, failings in its handling of the change of placement request, and failures in sharing information with Mrs X. It will apologise, make a symbolic payment, and use the learning from this case to make improvements to its services.
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Cheshire East Council (23 009 234)
Statement Closed after initial enquiries Parking and other penalties 03-Oct-2023
Summary: We cannot investigate Mr X’s complaints about a penalty charge notice and the Council’s escalation of the case to enforcement agents. This is because Mr X has used his right of appeal against the penalty charge notice and has challenged the Council’s escalation at court. We will not investigate Mr X’s complaint that the Council failed to provide him with information he wanted to use in his appeal because the Information Commissioner is better placed to consider the issue and we could not say it would have altered the outcome of his appeal.
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Cheshire East Council (23 007 890)
Statement Closed after initial enquiries Child protection 28-Sep-2023
Summary: We will not investigate Mr X’s complaint about the Council’s failure to disclose information regarding his children’s welfare. This is because the Council has accepted fault and an investigation would not lead to a different outcome.