Decision search
Your search has 380 results
-
Cheshire East Council (22 017 139)
Statement Not upheld Special educational needs 15-Dec-2023
Summary: Mr F complains about his dealings with the Council in connection with his son B’s education. He says B has missed education, and he has incurred significant costs, as a result of fault by the Council. The education Mr F says B missed was too long ago for us to consider and we are unable to consider the costs Mr F says he incurred since they were in connection with his appeals to the SEND Tribunal.
-
Cheshire East Council (23 007 380)
Statement Not upheld Special educational needs 08-Dec-2023
Summary: The Council was not at fault for how it arranged the delivery of Mrs X’s son’s special educational needs provision. It looked into how his school was delivering the provision and decided it had no concerns.
-
Cheshire East Council (23 011 889)
Statement Upheld Direct payments 05-Dec-2023
Summary: We will not investigate this complaint about support managing an adult social care direct payment. This is because the Council has accepted where it was at fault, recognised this had an impact on the complainant, and has apologised. We are satisfied with the actions the Council has taken. There is no continuing injustice to warrant any further investigation.
-
Cheshire East Council (23 008 020)
Statement Closed after initial enquiries Other 27-Nov-2023
Summary: We will not investigate Mrs X’s complaint about a Council officer following her daughter. The complaint lies outside our jurisdiction because it is late and I see no good grounds to exercise discretion to consider it now.
-
Cheshire East Council (23 010 661)
Statement Closed after initial enquiries Child protection 22-Nov-2023
Summary: We will not investigate this complaint about the Council’s response to the complainant’s concerns about his children’s welfare. This is because there is no evidence of fault on the Council’s part.
-
Cheshire East Council (23 010 219)
Statement Closed after initial enquiries Other 20-Nov-2023
Summary: We cannot investigate Miss X’s complaint about information the Council provided to the court in proceedings relating to her daughter because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court. We have no discretion to do so.
-
Cheshire East Council (23 010 853)
Statement Closed after initial enquiries Other 13-Nov-2023
Summary: We will not investigate Miss X’s complaint about a children services report prepared for Court proceedings. We cannot investigate reports which form part of Court proceedings.
-
Cheshire East Council (23 011 239)
Statement Closed after initial enquiries Child protection 08-Nov-2023
Summary: We will not investigate this complaint about the content of telephone call. Investigating this would not lead to any worthwhile outcome.
-
Cheshire East Council (23 003 097)
Statement Upheld Alternative provision 07-Nov-2023
Summary: Mrs X complained the Council failed to provide suitable alternative provision for her child W. She also complained the Council did not secure W’s special educational provision and delayed in reviewing W’s Education, Health and Care plan. The Council was at fault in how it considered whether it owed W the duty to provide alternative educational provision. It was also at fault for delay in reviewing W’s Education, Health and Care plan and for poor complaint responses. This caused Mrs X frustration and distress and meant W missed out on educational provision. To remedy their injustice, the Council will pay Mrs X £850, apologise and carry out staff training.
-
Cheshire East Council (22 016 530)
Statement Not upheld Disabled facilities grants 06-Nov-2023
Summary: Mrs X complained the Council did not act in accordance with the disabled facilities grant conditions when it decided to recoup a £10,000 charge on her parents’, Mr and Mrs J’s, property after they both died. Mrs X also says her parents did not fully understand a charge would be put on the property. There was no fault in the Council’s actions.