Decision search
Your search has 380 results
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Cheshire East Council (22 015 381)
Statement Upheld Enforcement 31-Jan-2024
Summary: Mr Q complained about the Council’s response to flooding events affecting his home. We found fault in the Council delaying in instructing an engineering consultancy to report into the cause of the flooding. Also, in some of its response to that report which found fault in how had scrutinised a flood risk assessment and in its later communications with Mr Q. We found this caused him injustice in avoidable distress and frustration. The Council has accepted these findings and agreed actions that we consider will remedy this injustice, set out at the end of this statement.
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Cheshire East Council (23 013 656)
Statement Closed after initial enquiries Other 30-Jan-2024
Summary: We will not investigate this complaint the Council refused to investigate the owner of a Park Home for harassment. There is not enough evidence of fault in how the Council’s considered the matter to justify our involvement. The courts are best placed to consider whether the Council acted lawfully.
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Cheshire East Council (23 013 658)
Statement Closed after initial enquiries Other 30-Jan-2024
Summary: We will not investigate this complaint the Council refused to investigate the owner of a Park Home for harassment. There is not enough evidence of fault in how the Council’s considered the matter to justify our involvement. The courts are best placed to consider whether the Council acted lawfully.
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Cheshire East Council (23 016 829)
Statement Closed after initial enquiries Refuse and recycling 30-Jan-2024
Summary: We will not investigate Dr B’s complaint about the Council charging her for a replacement bin. This is because Dr B has not suffered a serious or significant injustice which would justify an investigation.
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Cheshire East Council (23 013 557)
Statement Closed after initial enquiries Other 26-Jan-2024
Summary: We will not investigate this complaint about adult care services because there is not enough evidence of fault to justify investigating and any injustice caused is not significant enough to justify our involvement.
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Cheshire East Council (23 012 859)
Statement Closed after initial enquiries Planning applications 19-Jan-2024
Summary: We will not investigate Ms X’s complaint about the Council’s handling of a planning application. This is because there is no worthwhile outcome we could achieve for Ms X at this time. The issues Ms X has raised do not amount to fault warranting investigation or cause her significant injustice as the Council has not yet decided whether to grant planning permission.
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Cheshire East Council (23 015 851)
Statement Closed after initial enquiries Refuse and recycling 15-Jan-2024
Summary: We will not investigate Mr B’s complaint about the Council charging him for a replacement bin. This is because Mr B has not suffered a serious or significant injustice which would justify an investigation.
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Cheshire East Council (23 012 720)
Statement Closed after initial enquiries Friends and family carers 02-Jan-2024
Summary: We will not investigate this complaint about the Council ending a special guardianship payment after Mr X’s child turned18. There is not enough evidence of fault by the Council to warrant investigation.
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Cheshire East Council (23 011 599)
Statement Closed after initial enquiries Planning applications 20-Dec-2023
Summary: We will not investigate this complaint about the Council’s decision to approve a planning application. We could not add to the Council’s investigation and further investigation will not lead to a different outcome.
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Cheshire East Council (23 012 854)
Statement Closed after initial enquiries Child protection 19-Dec-2023
Summary: We will not investigate this complaint about the Council’s alleged refusal to allow Mr X to resume contact with his children. This is because this is a legal matter which is better suited for the courts.