Decision search
Your search has 380 results
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Cheshire East Council (23 016 385)
Statement Closed after initial enquiries Refuse and recycling 28-Feb-2024
Summary: We will not investigate Mr X’s complaint about the Council’s new charge for collection of garden and food waste, it expecting people who do not subscribe to store the unused bin or return it to the Council themselves, it not making arrangements for people who could not return their bin, and it not properly replying to his complaint. There is not enough evidence of fault in the Council’s decision-making process to introduce the bin charge to warrant investigation. There is insufficient significant personal injustice to Mr X from the bin charge or council tax issues, or the Council’s decisions on the retention and collection of bins, to justify investigation. We do not investigate council complaint-handling where we are not investigating the core issues giving rise to the complaint.
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Cheshire East Council (23 010 923)
Statement Upheld Special educational needs 28-Feb-2024
Summary: Mr X complained that the Council failed to implement provision from his son, Y’s, Education, Health and Care Plan and did not follow its own corporate complaints procedure. We found the Council was at fault for not providing Y with suitable transition from primary school to his secondary school. We also found the Council was at fault in its complaint handling. The Council agreed to apologise, make a payment to Mr X and Y and review its process to improve its practice.
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Cheshire East Council (23 018 319)
Statement Closed after initial enquiries Refuse and recycling 21-Feb-2024
Summary: We will not investigate Mr B’s complaint about the Council expecting him to pay for a new wheelie bin. This is because Mr B has not suffered a significant or serious injustice which would justify an investigation.
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Cheshire East Council (23 016 304)
Statement Closed after initial enquiries Child protection 21-Feb-2024
Summary: We will not investigate this late complaint about the Council’s involvement in Mr X’s children’s case in 2017. There is not a good reason for the significant delay bringing the complaint to us, and the Information Commissioner’s Office is best placed to consider any more recent concerns relating to accessing information.
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Cheshire East Council (23 003 607)
Statement Upheld Special educational needs 08-Feb-2024
Summary: Mr X complained about how the Council looked for a new educational placement for his adult daughter, Ms Y. Mr X also complained about how the Council reviewed Ms Y’s Education, Health and Care (EHC) Plan, about how it amended the EHC Plan and about its failure to secure the provision in Ms Y’s EHC Plan. The Council was at fault. Mr X also complained about the supported living placement the Council identified for Ms Y. The Council was not at fault in how it decided the placement could meet Ms Y’s needs but was at fault for moving Ms Y to the placement without a sufficiently lengthy transition or an up-to-date care and support plan. The faults caused Mr X and Ms Y significant injustice. To remedy that injustice, the Council should apologise to Mr X, pay him a total of £9500, issue Ms Y’s amended EHC Plan and make improvements to its practice.
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Cheshire East Council (23 008 396)
Statement Upheld Assessment and care plan 08-Feb-2024
Summary: Mr X complained about how the Council looked for a new educational placement for his adult daughter, Ms Y. Mr X also complained about how the Council reviewed Ms Y’s Education, Health and Care (EHC) Plan, about how it amended the EHC Plan and about its failure to secure the provision in Ms Y’s EHC Plan. The Council was at fault. Mr X also complained about the supported living placement the Council identified for Ms Y. The Council was not at fault in how it decided the placement could meet Ms Y’s needs but was at fault for moving Ms Y to the placement without a sufficiently lengthy transition or an up-to-date care and support plan. The faults caused Mr X and Ms Y significant injustice. To remedy that injustice, the Council should apologise to Mr X, pay him a total of £9500, issue Ms Y’s amended EHC Plan and make improvements to its practice.
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Cheshire East Council (23 015 175)
Statement Closed after initial enquiries Alternative provision 07-Feb-2024
Summary: We cannot investigate this complaint about the Council’s response to a pre-action protocol letter the Council sent Mrs X’s solicitor. That is because Mrs X has started legal proceedings and the matter she complains about forms part of those proceedings.
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Cheshire East Council (22 017 787)
Statement Upheld Other 06-Feb-2024
Summary: Mr X complains the Council did not properly deal with his complaint about a defective Heat Pump in its market. We find the Council delayed providing its complaint response which caused Mr X uncertainty and frustration. The Council should apologise to Mr X, make a symbolic payment of £150 for his time and trouble resolving his complaint and undertake a period of monitoring and review if any further remedial works are necessary.
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Cheshire East Council (23 015 069)
Statement Closed after initial enquiries Safeguarding 06-Feb-2024
Summary: We will not investigate this complaint about how the Council considered Mr X’s safeguarding referral relating to his sister. Any fault in the Council’s actions did not cause injustice because it did not affect the outcome of the Council’s decision-making.
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Cheshire East Council (23 014 566)
Statement Closed after initial enquiries Other 01-Feb-2024
Summary: We will not investigate this complaint about highway maintenance because any injustice is not significant enough to justify our involvement.