Decision search
Your search has 380 results
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Cheshire East Council (22 005 715)
Statement Upheld Residential care 28-Feb-2023
Summary: Mrs X complains the Council’s care provider, Elm House Residential Care Home (Elm House), failed to look after her late mother, Mrs Y, properly. Elm House failed to take Mrs Y’s temperature for five hours on the day she fell ill. It also failed to record what possessions she had with her when she went to hospital and failed to deal properly with Mrs X when she raised her concerns. The care provider has apologised for these failings. The Council now needs to pay financial redress for the distress they have caused.
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Cheshire East Council (22 006 110)
Statement Closed after initial enquiries Planning applications 28-Feb-2023
Summary: Mr and Mrs X complain about the Council’s designation in its Local Plan of an area of their land which will negatively impact on the land’s development potential. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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Cheshire East Council (22 014 700)
Statement Closed after initial enquiries Disabled facilities grants 28-Feb-2023
Summary: We will not investigate this complaint about the Council refusing to fit a stairlift in Mr X’s property. This is because there is insufficient evidence of fault with the way the Council considered the matter.
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Cheshire East Council (22 015 155)
Statement Closed after initial enquiries Planning applications 24-Feb-2023
Summary: We will not investigate this complaint about how the Council dealt with planning applications for a development near the complainant’s home. This is because the complainant has not suffered significant injustice.
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Cheshire East Council (22 014 920)
Statement Closed after initial enquiries Other 22-Feb-2023
Summary: We will not investigate this complaint about the Council’s decision to enforce a park policy requiring dog walkers to keep their dogs on leads. This is because we would be unlikely to find fault with the Council’s actions.
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Cheshire East Council (22 015 669)
Statement Closed after initial enquiries Other 22-Feb-2023
Summary: We will not investigate this complaint about the Council’s response to a freedom of information request as it is best dealt with by the Information Commissioner’s Office.
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Cheshire East Council (22 014 533)
Statement Closed after initial enquiries Other 15-Feb-2023
Summary: We cannot investigate this complaint about how the Council carried out a Community Governance Review. This is because the complaint is made on behalf of a parish council which is a public body and is therefore outside of our jurisdiction.
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Cheshire East Council (22 006 148)
Statement Not upheld Planning applications 10-Feb-2023
Summary: Mr X complained about the Council’s failure to control development on greenbelt land next to his home. Planning enforcement action is ongoing. We did not investigate further because we are unlikely to find evidence of fault, recommend a remedy for Mr X or achieve any other meaningful outcome.
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Cheshire East Council (22 014 214)
Statement Closed after initial enquiries Highway repair and maintenance 09-Feb-2023
Summary: We will not investigate Mr X’s complaint about how the Council has dealt with flooding problems on the road next to his property. There is not enough evidence of fault in the Council’s decision-making regarding the flooding to warrant an investigation. We cannot investigate Mr X’s insurance claim against the Council for flood damage to his property. If the Council’s insurers refuse Mr X’s claim, it would be a legal liability case for him to pursue in the courts, which is the body best placed to make such legal rulings.
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Cheshire East Council (22 000 530)
Statement Upheld School admissions 08-Feb-2023
Summary: We uphold Mrs X’s complaint about the Council refusing her summer born child (Y) a delayed reception start. We find fault with its decision-making process and delay. The Council has agreed to reconvene a new Panel and ensure it is instructed to make the decision in line with the School Admissions Code and non-statutory Guidance and review its processes to improve decision communications. It will also apologise to Mrs X and pay her £150 for her avoidable frustration and inconvenience.