Decision search
Your search has 378 results
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Cheshire East Council (23 017 625)
Statement Closed after initial enquiries Special educational needs 19-Mar-2024
Summary: We will not investigate Mrs X’s complaint about the Council failing to amend an Education Health and Care Plan following the Tribunal’s decision. There are no good reasons the late complaint rule should not apply.
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Cheshire East Council (23 004 511)
Statement Upheld Special educational needs 13-Mar-2024
Summary: Mrs X complained the Council failed to provide her child, Y, with suitable education and the content of their Education, Health and Care Plan. She also complained about the Council’s communication. We ended the investigation about delivery of Y’s Plan between September 2022 and January 2023 because it is unlikely we would find fault causing significant injustice. We also did not investigate a later period because Mrs X had a right of appeal to the SEND Tribunal. There was fault in the Council’s communication, but the Council has already apologised, which is an appropriate remedy.
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Cheshire East Council (23 015 328)
Statement Closed after initial enquiries Highway repair and maintenance 08-Mar-2024
Summary: We will not investigate this complaint about house flooding allegedly caused by a Council failure to clear road drains. This is because we generally consider it reasonable for someone to take legal action in these circumstances. We also cannot add to the action the Council has undertaken to carry out in response to the complaint.
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Cheshire East Council (23 017 420)
Statement Upheld Council tax 04-Mar-2024
Summary: We will not investigate this complaint about Council tax payments because the Council has remedied the matter by providing an explanation. Any dispute about liability can be appealed to a Valuation Tribunal.
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Cheshire East Council (23 019 386)
Statement Closed after initial enquiries Refuse and recycling 01-Mar-2024
Summary: We will not investigate this complaint about a missed garden waste collection. This is because the information does not suggest the Council was at fault. Also, Mrs B has not suffered a significant or serious injustice which would justify an investigation.
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Cheshire East Council (23 016 385)
Statement Closed after initial enquiries Refuse and recycling 28-Feb-2024
Summary: We will not investigate Mr X’s complaint about the Council’s new charge for collection of garden and food waste, it expecting people who do not subscribe to store the unused bin or return it to the Council themselves, it not making arrangements for people who could not return their bin, and it not properly replying to his complaint. There is not enough evidence of fault in the Council’s decision-making process to introduce the bin charge to warrant investigation. There is insufficient significant personal injustice to Mr X from the bin charge or council tax issues, or the Council’s decisions on the retention and collection of bins, to justify investigation. We do not investigate council complaint-handling where we are not investigating the core issues giving rise to the complaint.
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Cheshire East Council (23 010 923)
Statement Upheld Special educational needs 28-Feb-2024
Summary: Mr X complained that the Council failed to implement provision from his son, Y’s, Education, Health and Care Plan and did not follow its own corporate complaints procedure. We found the Council was at fault for not providing Y with suitable transition from primary school to his secondary school. We also found the Council was at fault in its complaint handling. The Council agreed to apologise, make a payment to Mr X and Y and review its process to improve its practice.
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Cheshire East Council (23 018 319)
Statement Closed after initial enquiries Refuse and recycling 21-Feb-2024
Summary: We will not investigate Mr B’s complaint about the Council expecting him to pay for a new wheelie bin. This is because Mr B has not suffered a significant or serious injustice which would justify an investigation.
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Cheshire East Council (23 016 304)
Statement Closed after initial enquiries Child protection 21-Feb-2024
Summary: We will not investigate this late complaint about the Council’s involvement in Mr X’s children’s case in 2017. There is not a good reason for the significant delay bringing the complaint to us, and the Information Commissioner’s Office is best placed to consider any more recent concerns relating to accessing information.
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Cheshire East Council (23 003 607)
Statement Upheld Special educational needs 08-Feb-2024
Summary: Mr X complained about how the Council looked for a new educational placement for his adult daughter, Ms Y. Mr X also complained about how the Council reviewed Ms Y’s Education, Health and Care (EHC) Plan, about how it amended the EHC Plan and about its failure to secure the provision in Ms Y’s EHC Plan. The Council was at fault. Mr X also complained about the supported living placement the Council identified for Ms Y. The Council was not at fault in how it decided the placement could meet Ms Y’s needs but was at fault for moving Ms Y to the placement without a sufficiently lengthy transition or an up-to-date care and support plan. The faults caused Mr X and Ms Y significant injustice. To remedy that injustice, the Council should apologise to Mr X, pay him a total of £9500, issue Ms Y’s amended EHC Plan and make improvements to its practice.